Būlum Service Provider Agreement

1. This Agreement is a regulatory, operational, and financial agreement specific to service providers within the Būlum app.

2. This Agreement governs the relationship between Būlum and the service provider in all that relates to the following:

1. Registering as a service provider.
2. Verification and authentication.
3. Offering services and appointments.
4. Describing and pricing services.
5. Accepting and rejecting requests.
6. Delivering services.
7. Starting and ending the service.
8. Adhering to appointments.
9. Service quality and the service provider's responsibility.
10. Payments and entitlements.
11. Fees and deductions.
12. Disputes and reports.
13. Suspension, holding, and deduction.
14. Ratings and visibility ranking.
15. Protecting service seekers' data.
16. The content the service provider provides.
17. Preventing circumvention and off-platform dealing.
18. The limits of Būlum's liability.
19. Operational and disciplinary measures.
20. Ending the service-provider status.

3. This Agreement applies to all types of services the app makes available now or in the future, whether free or paid, instant or scheduled, in-person or remote, individual, interactive, or extended.

4. The service provider may not offer or deliver any service via Būlum until after accepting this Agreement and committing to all the adopted policies.

5. The service provider may not claim that a particular service is not subject to this Agreement as long as it is offered, requested, booked, delivered, or arising via Būlum.

6. Any new service or feature the platform adds in the future is subject to this Agreement and the adopted policies, unless the platform adopts special terms for it.

1. The Terms of Use are the general parent document governing all users' use of the Būlum app.

2. This Agreement is a special document supplementing the Terms of Use, and applies to the user whenever they use the platform as a service provider or activate any of the service-provider features.

3. The Financial & Regulatory Policy is the final detailed reference on all financial matters, including:

1. Fees.
2. Shares.
3. Collection.
4. The service or booking fee.
5. The platform fee.
6. The service provider's entitlements.
7. Entitlement.
8. Suspension and holding.
9. Deductions.
10. Refund.
11. Settlement.
12. Taxes where applicable.
13. Any other financial obligations.

4. The Privacy Policy is the detailed reference on all that relates to personal data, data processing, data sharing, record retention, and users' data-related rights.

5. The Code of Conduct is a supplementary reference on all that relates to professional conduct, dealing etiquette, commitment to values, respect for users, and the prevention of abuse, exploitation, or behavioral violations.

6. Where there is an apparent conflict between this Agreement and any other document, the documents are interpreted so as to achieve the following:

1. Protecting the platform and the stability of its operations.
2. Protecting service seekers.
3. Preventing circumvention and off-platform dealing.
4. Respecting the laws in force in the Kingdom of Saudi Arabia.
5. Applying the Financial & Regulatory Policy in financial matters.
6. Applying the Privacy Policy in data matters.
7. Preventing any interpretation that would make Būlum responsible for delivering the service or guaranteeing its quality or results.

7. The service provider acknowledges that their acceptance of this Agreement means their acceptance of all the documents and policies supplementing it, whether set out within this Agreement, within the app, or in any adopted operational notice or instructions.

8. The service provider's continued use of the platform or offering of services after any policy is updated or they are notified of it is deemed acceptance of and commitment to that update.

1. The service provider acknowledges that Būlum is an electronic technology platform operating as an organized services marketplace that connects service seekers with independent service providers.

2. The service provider acknowledges that Būlum:

1. Is not a provider of the service.
2. Is not an executor of the service.
3. Is not an employer of the service provider.
4. Is not an agent of the service provider.
5. Is not a legal representative of the service provider.
6. Is not a partner of the service provider.
7. Is not a guarantor of the service provider's income.
8. Is not a guarantor of a particular number of bookings.
9. Is not a guarantor of the service provider's appearance in a particular ranking.
10. Is not a guarantor of the quality of the service provider's service.
11. Is not responsible for the service's results or the service seeker's satisfaction with it.
12. Is not a direct party to the executional relationship between the service provider and the service seeker.

3. Būlum's role is limited to providing the technical, organizational, and financial environment that enables the service provider to offer their services and enables the service seeker to request, book, pay for, or communicate about them within the platform.

4. No employment, agency, representation, partnership, franchise, or subordination relationship arises between Būlum and the service provider from this Agreement or from the service provider's use of the platform.

5. The service provider provides their services in an independent capacity, solely responsible for their performance, the quality of their services, their obligations, their conduct, and the results of their actions.

6. The service provider may not use the name Būlum, its mark, its logo, or their capacity within the platform in a way that suggests they are an employee, official representative, agent, or partner of the platform.

7. Būlum bears no labor, insurance, professional, tax, zakat, or operational obligations relating to the service provider, unless the law binds otherwise.

1. The service provider acknowledges that their electronic acceptance of this Agreement or their use of the platform as a service provider is a binding acceptance producing its legal, operational, and financial effects.

2. The service provider is deemed to have agreed to this Agreement in any of the following cases:

1. Creating a service-provider account.
2. Submitting a request to join as a service provider.
3. Activating service-provider features.
4. Uploading or offering a service.
5. Adding an appointment.
6. Setting a service price.
7. Accepting an in-person meeting request.
8. Accepting a travel-trip request.
9. Delivering any service.
10. Starting communication with the service seeker.
11. Delivering an interactive output.
12. Receiving or requesting to receive any financial entitlement.
13. Responding to a report or dispute.
14. Using any feature designated for service providers.

3. The service provider acknowledges that electronic acceptance and the electronic records within the app are a valid means of proof in managing the operational and financial relationship between them and Būlum.

4. The service provider acknowledges that any action carried out from their account within the platform is deemed to originate from them, unless proven otherwise per what the app's management or the competent authorities accept.

5. If the service provider does not agree to any provision of this Agreement or its supplementary policies, they must immediately stop using the platform as a service provider and must not offer, accept, or deliver any service via Būlum.

1. This Agreement applies to every service provider who uses Būlum to offer, provide, or deliver any service.

2. This Agreement covers all current or future services within the platform.

3. This Agreement applies to all services whether they are:

1. Free or paid.
2. Instant or scheduled.
3. In-person or remote.
4. Voice, video, or text.
5. Extended or short.
6. Individual or interactive.
7. Digital or with a physical or intangible output.
8. Inside the Kingdom or connected to an external experience or trip whenever the platform makes it available.

4. The service provider may not claim that a particular service is not subject to this Agreement as long as it is offered, booked, delivered, or arising via Būlum.

5. Any new service the platform adds in the future is subject to this Agreement and the adopted policies, unless the platform adopts special terms for it.

6. This Agreement does not prejudice any additional obligations the laws may impose on the service provider by virtue of the nature of the service, their specialization, or the place of its delivery.

1. The service provider undertakes to provide the data required for registration, authentication, verification, operation, or compliance, per what the platform requests.

2. The required data and documents may include, without limitation:

1. Name.
2. Mobile number.
3. Email.
4. Identity data.
5. Registration or legal-entity data where they exist.
6. Personal photo.
7. Bank account or IBAN details.
8. Expertise or specialization data.
9. Professional licenses or permits whenever necessary.
10. The verification or proof documents the platform requests.
11. Any necessary operational, financial, or regulatory information.

3. The service provider acknowledges that all the data and documents they provide are correct, current, and not misleading.

4. The service provider undertakes to update their data upon any change, especially contact, bank-account, identity, and professional or legal-capacity data.

5. The platform may request re-verification, data updates, or additional documents at any time.

6. The platform may refuse authentication, withdraw the verification badge, suspend the account, or halt entitlements upon incorrect, incomplete, misleading, or unverifiable data.

7. The verification badge is not a guarantee of service quality, the truth of all the service provider's claims, or the soundness of their conduct; it only means the platform conducted some form of verification per its adopted mechanism.

8. The service provider acknowledges that providing forged or misleading data or using another's data is a material violation that allows the platform to take the necessary measures, including deactivation, banning, holding entitlements, and notifying the competent authorities when needed.

1. The service provider may offer services that comply with the laws of the Kingdom of Saudi Arabia, the general values, and the platform's policies.

2. The service must be clear, lawful, non-misleading, and actually deliverable by the service provider.

3. The service provider undertakes not to offer any service they cannot actually deliver or for which they do not have the ability, capacity, expertise, or necessary license whenever that is required.

4. The service provider undertakes not to exaggerate their abilities, expertise, promises, or the results expected from their service.

5. Offering any service involving a legal, ethical, financial, health, security, or social violation, or any danger to users or the platform, is prohibited.

6. Offering any service that involves or is connected to the following is prohibited:

1. Fraud, misleading, or impersonating an identity.
2. Unlawful or suspicious services.
3. Exploitation, extortion, or threats.
4. A breach of public decorum or values.
5. Infringing intellectual property rights.
6. Disclosing confidential data or information.
7. Providing regulated professional services without a license whenever a license is required.
8. Any activity involving a security, financial, health, or social danger.
9. Any content or service the platform deems unsuitable to its nature or in breach of its policies.

7. The platform may refuse, delete, modify, suspend, or restrict any service it deems unsuitable, in breach, misleading, high-risk, or incompatible with the nature of the app.

8. Temporarily permitting a particular service to be offered is not a permanent approval of it by the platform, and the platform may review or stop it later whenever something warranting that appears.

9. The service provider bears full responsibility for the legality of the service, the accuracy of its description, their ability to deliver it, and any effect resulting from it.

1. The services the service provider may offer via Būlum, as made available by the platform, include scheduled appointments, interactive services, and any other services the platform adopts later.

2. First: scheduled appointments, which include:

1. Direct text chat.
2. The voice appointment.
3. The video appointment.
4. The full-day in-person meeting.
5. The travel trip.

3. Second: interactive services, which include:

1. An audio clip.
2. A video clip.
3. A handwritten card.
4. Any other interactive service or output the platform adds or adopts.

4. Each service is subject to the terms, duration, price, and the booking, delivery, collection, dispute, and settlement mechanisms set out within the app and the adopted policies.

5. The service provider acknowledges that some services may be instant or paid at booking, and some may require a request and acceptance by the service provider before final payment, according to the type of service and the app's mechanism.

6. The platform may modify the types of services, add new services, discontinue existing services, or change the manner of their offering, booking, or delivery at any time as it deems appropriate.

7. The service provider may not object to the modification, discontinuation, or reorganization of any type of service whenever that is within operation, development, compliance, or the protection of the platform and users.

8. Making a particular type of service available within the app is not an absolute approval of any description, content, or delivery in breach that the service provider provides within that type.

1. When offering any service, the service provider undertakes to write a clear, accurate, complete, and non-misleading description.

2. The service description must include, whenever necessary according to the nature of the service:

1. The nature of the service.
2. Its duration.
3. Its price.
4. Its method of delivery.
5. Its limits.
6. What the price includes.
7. What the price does not include.
8. The prerequisites from the service seeker.
9. The attendance or communication conditions.
10. The restrictions or exceptions.
11. Any information affecting the service seeker's decision to book.

3. The service provider undertakes that the service description matches what they can actually provide.

4. The service provider may not use exaggerated descriptions, absolute promises, guaranteed results, or misleading marketing phrases they cannot prove or guarantee.

5. The service provider may not conceal any material restriction or condition that would have affected the service seeker's decision to book or pay.

6. The service provider may not change the scope, essence, duration, or requirements of the service after booking except as the platform allows or with the app management's consent whenever necessary.

7. The service provider may not impose on the service seeker costs, obligations, or terms not clarified in the service description or not adopted within the app.

8. The service provider bears full responsibility for any dispute arising from ambiguity, misleading, deficiency, exaggeration, or contradiction in the service description.

9. The platform may delete, modify the visibility of, or suspend any service whose description is incomplete, misleading, in breach, unsuitable, or high-risk.

10. Būlum bears no responsibility for the service seeker's reliance on an incorrect or misleading description provided by the service provider, while the platform retains the right to take appropriate measures against the service provider.

1. The service provider sets the price of their service as they see and estimate it, per the options, limits, and mechanisms the platform makes available.

2. The service provider acknowledges that the price displayed within the app is the adopted price for booking or requesting, per the type of service and the app's mechanism.

3. The service provider may not request any additional amount from the service seeker outside the app, after booking, or during or after the service, unless the platform expressly allows that through an adopted mechanism within the app.

4. The service provider may not manipulate prices or display a price within the app then agree on a different price outside it.

5. The service provider acknowledges that the final price the service seeker pays may include, per the Financial & Regulatory Policy:

1. The service price.
2. The service or booking fee.
3. The platform fee.
4. The payment-provider fees.
5. Any adopted operational fees.
6. Value-added tax or any tax or statutory fee where applicable.

6. The service provider acknowledges that their net entitlement may differ from the displayed or paid price due to fees, deductions, discounts, reports, refunds, the payment provider's procedures, or any amounts due for deduction per the Financial & Regulatory Policy.

7. The platform may set a minimum or maximum price, modify the pricing mechanisms, or restrict certain prices or service categories as it deems appropriate.

8. The platform may adopt offers, discounts, promotional mechanisms, or special pricing models per the Financial & Regulatory Policy or the adopted operational instructions.

9. The service provider may not object to the pricing mechanism, fees, or deductions whenever they are set out in the Financial & Regulatory Policy, visible within the app, or they were notified of them through the adopted channels.

1. Būlum is entitled to fees, commissions, or operational amounts in return for the use of the platform and the management of operations, bookings, payments, settlements, communication, reports, and the associated services.

2. The platform fees, the service or booking fee, the amount-distribution shares, and the mechanism for calculating the service provider's entitlements are subject to the adopted Financial & Regulatory Policy.

3. No percentage or fee is fixed within this Agreement in isolation from the Financial & Regulatory Policy, and the Financial & Regulatory Policy is the final reference on all that relates to fees, shares, deductions, and settlements.

4. The service provider acknowledges that the platform fees or any operational or financial fees are deducted per the payment and settlement mechanism adopted within the app or with the payment provider.

5. The service provider may not demand of Būlum any amount before the financial entitlement conditions are met per this Agreement and the Financial & Regulatory Policy.

6. The service seeker's booking or payment alone is not a final entitlement for the service provider.

7. The service provider's entitlements are not final or transferable except after:

1. Confirming the booking per the app's mechanism.
2. Delivering the service or the occurrence of the state the platform determines for entitlement.
3. The end of the service per the electronic records.
4. The end of the dispute window with no material report.
5. The absence of any violation or suspicion of circumvention.
6. The absence of any dispute or financial or operational impediment.
7. The completion of the payment provider's and bank's procedures.
8. The completion of the adopted settlement cycle.

8. There may be other fees associated with booking, cancellation, verification, the payment provider, taxes, or any other operational fees, all subject to the Financial & Regulatory Policy.

9. Any modification of the fees, commissions, shares, or deduction or settlement mechanisms takes effect per what the platform announces or publishes within the app, the adopted policies, or the official channels.

10. The service provider's continued offering or delivery of their services after an update of the fees, deduction mechanism, or Financial Policy is deemed acceptance of that update.

1. In direct text chat, voice appointment, and video appointment services, the service provider makes specific appointments available to the service seeker per what the app allows.

2. The service seeker may book the available appointment directly per the app's mechanism.

3. The booking amount is collected upon completing the booking per the adopted payment method, unless the platform specifies otherwise.

4. The service provider undertakes not to add any appointment unless fully committed to attending, being ready, and starting at the set time.

5. The service provider undertakes to attend, be present, or be ready sufficiently before the appointment time.

6. The start of the service is initiated by the service provider using the "start communication" mechanism or any button or operational means the platform adopts.

7. The service provider may not claim to have delivered the service if they did not start it or document it per the app's mechanism whenever that mechanism is available.

8. A delay in starting the appointment does not automatically extend the service duration, and the service seeker does not bear the effect of the service provider's delay.

9. Any delay, no-show, or failure by the service provider may lead, per the Financial & Regulatory Policy and the platform's discretion, to:

1. Warning the service provider.
2. A full or partial deduction from the entitlement.
3. A full or partial refund to the service seeker.
4. Suspending the entitlements.
5. Lowering the service provider's visibility.
6. Restricting certain account features.
7. Suspending or deactivating the account.
8. Taking any other operational or financial measure.

10. The service provider is not entitled to any final amount except after the service ends and there is no financial or operational impediment or material dispute within the specified period.

11. The service provider acknowledges that the start, end, and communication records within the app are a valid reference when examining entitlement, a report, or a dispute.

1. Interactive services are services that result in a specific output the service provider provides to the service seeker, such as:

1. An audio clip.
2. A video clip.
3. A handwritten card.
4. Any other interactive output or service the platform adopts.

2. The service provider undertakes to deliver the interactive service per the description, duration, specifications, and price displayed within the app.

3. The output delivered to the service seeker must match the adopted description and not be in breach of the laws, values, public decorum, or others' rights.

4. The service provider may not deliver an output in breach of the description, below the expected quality per what was offered, or containing abuse, misleading, or an infringement of privacy or rights.

5. The service provider may not use content that is in breach, abusive, or infringing others' rights, or that contains data, images, or materials they have no right to use.

6. The service provider undertakes to deliver the interactive output per the duration and mechanism the platform adopts or as clarified within the service.

7. Interactive services are subject to reports and disputes per the Financial & Regulatory Policy.

8. The service provider acknowledges that delivering the output does not mean their final entitlement to the amount except after the entitlement conditions are met and the absence of any material dispute, report, violation, or financial or operational impediment.

9. The platform may delete, restrict, or block any interactive output or associated content if it is in breach, the subject of a report, or causes a danger to the platform or users.

10. The service provider bears full responsibility for any claim or damage arising from the interactive output they provide.

1. The service provider undertakes to handle requests seriously, professionally, and respectfully.

2. In services requiring acceptance or rejection, the service provider must respond within the period adopted within the app.

3. The service provider may reject the request, provided the rejection is not based on a reason contrary to the law, abusive, discriminatory, or in breach of the values or the platform's policies.

4. The reason for rejection must be written or chosen whenever the app requests that.

5. The service provider's acceptance of the request is an express commitment to deliver the service per the details adopted within the app.

6. The service provider may not accept the request then refrain from delivery without a legitimate reason the app management accepts.

7. Repeated rejection without justification, ignoring requests, or misusing the rejection feature may lead to:

1. Lowering the service provider's visibility.
2. Restricting certain account features.
3. Halting the receipt of requests.
4. Suspending the account.
5. Ending the service-provider status.
6. Any other operational measure the platform deems appropriate.

8. The service provider acknowledges that not responding to some requests may lead to the request ending automatically per the app's mechanism, without any responsibility on the platform.

9. The service provider may not use rejection or delay as a means of pressuring the service seeker to pay outside the platform, modify the price, or communicate outside the app.

1. The service provider undertakes to attend, be present, or be ready sufficiently before the service time to ensure the service starts at its set time.

2. Being late to start the service, a no-show, or not being present at the set time is a breach of the service provider's obligation, unless a legitimate reason the app management accepts at its discretion is established.

3. The service seeker does not bear the effect of the service provider's lateness, no-show, or lack of readiness.

4. Būlum bears no responsibility for the service provider's lateness, no-show, or breach of their obligation toward the service seeker.

5. Upon the service provider's lateness, no-show, or failure to start the service at its time, the platform may take any appropriate measure, including:

1. Issuing a notice or warning to the service provider.
2. Deducting part of their entitlement.
3. Cancelling their entitlement in full for the service in breach.
4. A full or partial refund to the service seeker.
5. Suspending the entitlements associated with the service.
6. Lowering the service provider's visibility.
7. Restricting certain account features.
8. Temporarily suspending the account.
9. Ending the service-provider status.
10. Holding the existing entitlements pending review.
11. Taking any other financial or operational measure per the Financial & Regulatory Policy.

6. Repeated lateness, no-show, or lack of readiness is a sufficient reason to deactivate the service provider or end their status within the platform.

7. The service provider may not use any personal, technical, or external circumstance as a repeated pretext for breaching appointments without notifying the platform and cooperating with it through the adopted channels.

8. When there is an emergency circumstance preventing them from delivering the service, the service provider undertakes to notify the app's management immediately through the adopted official channels, and notification does not mean acceptance of the excuse or the forfeiture of the platform's right to take the appropriate measure.

9. The service provider acknowledges that adhering to the appointment is a core element of the service, and that their breach of it affects the trust of the service seeker and the platform, and justifies taking financial and operational measures against them.

1. The service provider acknowledges that they are solely and fully responsible for the quality of the service they provide via Būlum.

2. The service provider's responsibility includes, without limitation:

1. The accuracy of the service description.
2. The legality of the service.
3. The soundness of delivering the service.
4. The quality of performance.
5. Adherence to the duration.
6. Adherence to the appointment.
7. Adherence to the method of delivery.
8. Adherence to professional conduct.
9. The commitment not to harm the service seeker.
10. The commitment not to harm the platform or its reputation.
11. The commitment not to make misleading promises or guarantees.
12. The commitment not to exploit the service seeker's trust, need, or ignorance.

3. Būlum bears no responsibility for the quality of the service provider's service, its results, or its effect on the service seeker.

4. The service provider may not make unrealistic promises or guarantees or assured results they cannot guarantee.

5. The service provider may not claim to possess expertise, a capacity, a certificate, a license, or an ability they do not actually have.

6. The service provider undertakes to deliver the service consistently with the description published within the app, and in a manner not in breach of the laws, values, public decorum, or others' rights.

7. Any damage, claim, or dispute arising from the service provider's failure, abuse, violation, misleading, or breach of service quality is borne by the service provider alone.

8. The service provider acknowledges that the service seeker relies on the description and information the service provider provides within the app, and therefore the service provider bears responsibility for any misleading, deficiency, ambiguity, or exaggeration in the service data.

9. Upon repeated reports, a drop in service quality, or an established breach, the platform may take operational, financial, or disciplinary measures against the service provider.

10. Būlum's intervention to review a report, refund an amount, or suspend an entitlement is not an admission by it of responsibility for service quality; rather, it is an operational measure to protect the platform and users.

1. The service provider undertakes to observe proper and professional conduct in all their dealings within the app, and also outside the app whenever the dealing is connected to a service, booking, or relationship that arose via Būlum.

2. The service provider undertakes to respect the service seeker and not misuse any communication, meeting, service, data, or information they obtained by reason of using the platform.

3. The service provider is prohibited from:

1. Abusing the service seeker.
2. Using improper language.
3. Insults, slander, or defamation.
4. Threats or extortion.
5. Harassment or inappropriate insinuations.
6. Financial, personal, social, or emotional exploitation.
7. Discrimination contrary to the law.
8. Publishing abusive or non-compliant content.
9. Exploiting the service seeker's weakness, ignorance, or need.
10. Portraying the platform in a bad light.
11. Using the service for undeclared or non-compliant purposes.
12. Requesting data, images, or information the nature of the service does not require.
13. Pressuring the service seeker to rate, waive a report, or deal outside the platform.

4. The service provider undertakes to bear in mind that Būlum is a platform operating within the framework of the laws, values, customs, and public decorum in force in the Kingdom of Saudi Arabia.

5. The service provider undertakes to comply with the Code of Conduct adopted within the platform, and its breach is a breach of this Agreement.

6. The platform may deactivate, restrict, or terminate the account of any service provider whose conduct it deems harmful to the platform, its users, or its reputation, or in breach of its nature and values.

7. Taking a disciplinary measure does not require the violation to have occurred within the app only, whenever it is connected to a service, booking, or relationship that arose through Būlum.

1. The service provider is strictly prohibited from using Būlum to reach the service seeker and then deliver the service, collect its value, agree on it, or re-book it outside the platform.

2. The service provider is prohibited from sharing, requesting, or sending any external means of communication with the intent to bypass the platform, including:

1. Mobile number.
2. WhatsApp.
3. Snapchat.
4. Instagram.
5. TikTok.
6. X.
7. Personal email.
8. External links.
9. Bank account.
10. External payment link.
11. Any other means of any kind that leads to moving the dealing outside Būlum.

3. The service provider may not request a bank transfer, cash, or direct payment from the service seeker for a service that arose, was offered, was booked, or was accessed via Būlum.

4. The service provider may not persuade the service seeker to cancel the booking within the app and complete it outside.

5. The service provider may not re-book the service seeker in the future outside Būlum if reaching them, becoming acquainted with them, or starting the relationship with them occurred via the platform.

6. The service provider may not use messages, meetings, trips, or interactive services as a means to pass external contact or payment information or to create a commercial relationship outside the platform.

7. A breach of this Article is a material breach allowing the platform to take any of the following measures:

1. Suspending the account immediately.
2. Permanently deactivating the service provider.
3. Preventing re-registration.
4. Holding or suspending the entitlements.
5. Cancelling any due amounts.
6. Deducting current or future amounts.
7. Lowering visibility or ranking.
8. Cancelling existing bookings.
9. Claiming compensation.
10. Taking the appropriate legal measures.

8. The service provider acknowledges that preventing circumvention is a fundamental and material condition of their acceptance on the platform, and that any breach of it directly harms Būlum's financial and operational model.

9. The platform may rely on messages, electronic records, reports, and operational evidence to establish or infer an attempt at circumvention or off-platform dealing.

10. Circumvention need not be established by a court judgment for the platform to take a precautionary operational or financial measure within the platform whenever it has reasonable evidence.

1. The service provider acknowledges that their entitlements are subject to the adopted Financial & Regulatory Policy.

2. The service provider's entitlements are not deemed final or transferable merely by booking or payment.

3. The service provider's entitlements are subject to the following:

1. Confirming the booking per the app's mechanism.
2. Delivering the service.
3. The end of the service per the electronic records.
4. The end of the dispute window.
5. The absence of a dispute during the dispute window.
6. The absence of a material report.
7. The absence of a violation.
8. The absence of suspicion of circumvention.
9. The completion of the payment provider's procedures.
10. The completion of the bank's procedures.
11. The completeness of the service provider's financial data.
12. The adopted settlement schedule.
13. Any necessary operational, financial, or regulatory review.

4. The platform may suspend, delay, deduct, or cancel the entitlements upon a legitimate reason per the adopted policies.

5. The service provider may not demand of Būlum any amount before the entitlement conditions are met.

6. The service provider acknowledges that the final transfer of entitlements may be affected by factors beyond the platform's control, such as the procedures of banks or payment providers, holidays, financial reviews, or regulatory requirements.

7. The service provider undertakes to provide correct, matching, and up-to-date bank data, and bears responsibility for any delay or failure in the transfer due to an error or deficiency in their data.

8. The platform may deduct any amounts due from it or from the service provider out of any current or future entitlements, per the Financial & Regulatory Policy.

1. The service provider acknowledges that the service seeker has the right to submit a dispute or report within the specified period after the service ends, per the Financial & Regulatory Policy.

2. During the dispute window, the service provider's entitlements remain subject to review and are not deemed final.

3. If the service seeker submits a report or dispute within the specified period, the platform may suspend the entitlements associated with the service pending the review of the report.

4. Submitting a report does not automatically mean a conviction of the service provider or a refund to the service seeker.

5. The platform reviews the report per the data and records available within the app.

6. The data and records the platform may rely on include:

1. The service description.
2. The time of booking.
3. The time of payment.
4. The time of acceptance or rejection.
5. The time the service started and ended.
6. The communication log within the app.
7. Prior reports.
8. Relevant ratings.
9. Payment-provider records.
10. Any other operational evidence or information.

7. The service provider undertakes to cooperate with the platform and provide any clarifications or evidence it requests within a reasonable period.

8. The service provider's non-cooperation or delay in responding may lead to a decision being made based on the available information.

9. The service provider may not pressure the service seeker or communicate with them outside the platform to force them to withdraw the report, change their rating, or waive their right to dispute.

10. The service provider acknowledges that the dispute window is a core part of the mechanism for protecting the service seeker and organizing financial entitlements within Būlum.

1. The platform may examine the reports and disputes relating to the service provider's services.

2. Upon a report or dispute, the platform may take any appropriate measure, including:

1. Rejecting the report.
2. Accepting the report in full.
3. Accepting the report in part.
4. A full refund to the service seeker.
5. A partial refund to the service seeker.
6. Deducting an amount from the service provider's entitlements.
7. Suspending the entitlements.
8. Cancelling the entitlement.
9. Issuing a warning.
10. Restricting the account.
11. Halting the receipt of bookings.
12. Temporarily deactivating the service provider.
13. Ending the service-provider status.
14. Referring the incident to the competent authorities when needed.

3. The decision is assessed based on the nature of the service, the electronic records, the service description, the parties' conduct, and any available information or evidence.

4. The platform is not a judicial or arbitral body; rather, it conducts an internal operational review per its policies to protect the platform and users and organize operations.

5. The platform's decision does not prevent any party from resorting to the competent authorities whenever they have a legal right.

6. The service provider acknowledges that the platform's operational and financial decisions associated with reports are binding within the platform.

7. The service provider may not object to any deduction, suspension, or refund whenever it is made per the Financial & Regulatory Policy and the available operational records.

8. If it appears to the platform that the report is malicious or incorrect, it may reject the report and take the appropriate measure against the service seeker per the Terms of Use and the adopted policies.

9. If material reports about the service provider recur, the platform may lower their visibility, restrict their account, or deactivate them even if not all their reports lead to refunds.

1. In cases where the technical mechanism does not allow a direct cancellation, modification, or dispute within the app, the matter is handled through the official channels the platform adopts.

2. The official channels include, per what the platform adopts:

1. In-app reports.
2. The official email.
3. The adopted contact forms.
4. Any other operational channel the platform specifies.

3. The service provider may not exploit the unavailability of a direct technical procedure or a difference in the handling mechanism to evade their obligations or breach the Financial & Regulatory Policy.

4. The service provider remains bound by the delivery terms, adherence to the appointment, service quality, and the disputes and settlement policy even if some cases are handled manually or through official channels outside the direct booking interface.

5. The platform may modify the cancellation, dispute, and modification mechanisms later and apply them to service providers from the date of their adoption, publication, or notification.

6. The service provider acknowledges that the adopted official channels are an extension of the app for the purposes of reports, reviews, settlements, and operational decisions.

7. No communication or agreement outside the official channels is recognized as against the platform, and Būlum bears no responsibility for its results.

1. Būlum may suspend, hold, delay, or review the service provider's entitlements upon a legitimate operational, financial, regulatory, or precautionary reason.

2. Cases of suspending, holding, or delaying entitlements include, without limitation:

1. A report from the service seeker.
2. A financial dispute.
3. A dispute relating to the service.
4. Suspicion of fraud.
5. Suspicion of circumvention or off-platform dealing.
6. A breach of the Terms of Use.
7. A breach of this Agreement.
8. A breach of the Financial & Regulatory Policy.
9. A breach of the Code of Conduct.
10. The existence of unusual financial operations.
11. A financial or technical error.
12. A request or directive from a competent authority.
13. The need to verify the service provider's identity.
14. The need to verify the bank-account or IBAN data.
15. Incompleteness of the service provider's data.
16. The service provider's non-cooperation in a review, report, or dispute.
17. Indicators of misuse of the platform.
18. A danger to the platform, users, or rights.

3. Suspending, holding, or delaying entitlements is not a violation by Būlum whenever it is based on a legitimate reason, reasonable suspicion, a precautionary measure, or a necessary review.

4. The period of suspension, holding, or delay continues until the reason for suspension ends, the review is complete, or an operational decision is issued by the platform.

5. The platform may deduct any amounts due from it or from the service provider out of any current or future entitlements.

6. The platform may suspend the service provider's entire entitlements — not only the entitlement of the service subject to the report — whenever the reason for suspension relates to the account's integrity, suspicion of circumvention, a material violation, or a financial or operational danger.

7. The service provider may not demand of Būlum any compensation for the period of suspending, holding, or delaying the entitlements whenever the measure is based on a legitimate reason, reasonable suspicion, or review or compliance requirements.

8. If the platform establishes a violation, circumvention, or material breach, it may cancel the entitlements in full or in part, refund amounts to the service seeker, or deduct current or future amounts, per the Financial & Regulatory Policy.

9. Suspending or holding entitlements does not prejudice Būlum's right to take other measures, including suspending the account, ending the service-provider status, claiming compensation, or notifying the competent authorities.

1. The service provider's entitlements are settled per the settlement schedule adopted by the platform and the payment provider.

2. Settlement may be weekly or per any other settlement cycle the platform adopts or the payment provider, bank, or operation or compliance requirements impose.

3. The service provider may not demand of Būlum a transfer of entitlements outside the adopted settlement cycle.

4. The service provider undertakes to provide the platform with correct, matching, and up-to-date bank data.

5. The bank data the platform may request includes, without limitation:

1. The account holder's name.
2. The IBAN.
3. The bank name.
4. The identity or registration data associated with the account.
5. Any additional financial or regulatory verification data.

6. The platform bears no responsibility for the delay, failure, or return of the transfer due to an error, deficiency, or mismatch in the service provider's data.

7. The transfer may be suspended upon:

1. An error in the IBAN.
2. A mismatch of the account holder's name.
3. A deficiency in the verification data.
4. A request for additional review from the payment provider or bank.
5. Suspicion of an unusual operation.
6. A request or restriction from a competent authority.
7. Any legitimate financial, regulatory, or operational reason.

8. The service provider acknowledges that the payment provider or bank may impose procedures, periods, reviews, or restrictions that Būlum does not control.

9. The service provider may not demand of Būlum compensation for any delay resulting from the payment provider, the bank, compliance procedures, holidays, or reasons beyond the platform's control.

10. The service provider acknowledges that a bank transfer is only made for amounts deemed due and transferable per the Financial & Regulatory Policy, and after all operational, financial, and regulatory requirements are complete.

1. The service seeker may rate the service provider after the service is delivered per the mechanism the platform adopts.

2. The service provider acknowledges that ratings and reviews may affect their visibility, ranking, and booking opportunities within the platform.

3. The platform is not obliged to show the service provider in a particular ranking or grant them visibility priority, a particular number of bookings, or a particular income.

4. The platform may lower, raise, or modify the service provider's visibility based on multiple operational criteria, including without limitation:

1. Service quality.
2. Adherence to appointments.
3. The rate of reports.
4. The results of disputes.
5. Service seekers' ratings.
6. The completeness of data.
7. Verification.
8. Activity within the platform.
9. Adherence to the platform's policies.
10. Repeated cancellation, rejection, or non-response.
11. Any operational or technical criteria the platform adopts.

5. The service provider may not manipulate ratings, request fake ratings, or offer financial or non-financial consideration to obtain a positive rating.

6. The service provider may not pressure the service seeker to change their rating, withdraw their report, or waive their dispute.

7. The platform may delete, hide, or restrict any rating that is in breach, abusive, malicious, untrue, or not based on an actual experience.

8. Ratings are not a guarantee by Būlum of the service provider's quality or future results.

9. The service provider acknowledges that ratings and reviews are part of the platform experience, and that they are not entitled to demand compensation from Būlum for a negative rating or a drop in visibility whenever that results from operational criteria, reports, or the users' experience.

1. The service provider undertakes to maintain the confidentiality of all the service seeker's information and data they obtain by reason of using the platform or delivering the service.

2. Confidential information and data include, without limitation:

1. Name.
2. Mobile number.
3. Email.
4. Account data.
5. Booking details.
6. Service details.
7. Conversations.
8. Images.
9. Recordings.
10. Personal data.
11. The private information the service seeker shares during the service.
12. Any information not publicly available.

3. The service provider is prohibited from disclosing, publishing, sharing, copying, retaining, or exploiting the service seeker's data for any purpose outside the scope of delivering the service adopted within the platform.

4. The service provider is prohibited from using the service seeker's data for off-platform communication, marketing, re-targeting, nuisance, exploitation, threats, or extortion.

5. The service provider is prohibited from recording, photographing, retaining, or publishing any communication, meeting, conversation, or content relating to the service seeker without legitimate authorization, a legal reason, or explicit consent where required.

6. The confidentiality obligation continues even after the service ends, the account is closed, or the service-provider status is ended.

7. Any violation of the confidentiality of the service seeker's data is a material breach of this Agreement, and may expose the service provider to operational, financial, and legal measures.

8. The service provider undertakes to notify the platform immediately upon the occurrence or suspicion of a leak, loss, or misuse of the service seeker's data.

9. The service provider bears any damage, claim, or liability resulting from their breach of the confidentiality of the service seeker's data or their misuse of it.

1. The service provider agrees to the collection, processing, use, and retention of their data to the extent necessary to operate the platform, provide the services, manage payments, authenticate, comply with the law, and protect users.

2. The processing of the service provider's data is subject to the adopted Privacy Policy.

3. The service provider's data the platform processes may include, without limitation:

1. Registration data.
2. Identity data.
3. Verification and authentication data.
4. Bank account or IBAN data.
5. Service and appointment data.
6. Booking and delivery data.
7. Rating and report data.
8. In-app communication data.
9. Usage and operation data.
10. Any data necessary for compliance or protecting rights.

4. Some of the service provider's data may be shared with parties necessary for operation, such as:

1. The payment provider.
2. The messaging provider.
3. The hosting provider.
4. Verification entities.
5. The competent authorities whenever legally required.
6. Any operational or technical party necessary to provide or protect the service.

5. The service provider agrees to the appearance of some of their data within the platform to service seekers, such as:

1. Name.
2. Photo.
3. Description.
4. Services.
5. Appointments.
6. Prices.
7. Ratings.
8. The verification badge where it exists.
9. Any other data necessary to display the service.

6. The service provider may not demand that the platform hide data necessary to operate the service, protect users, comply with the law, manage payments, or examine reports.

7. The platform may retain the service provider's data and records after deactivating their account or ending their status to the extent necessary for regulatory compliance, protecting rights, settling disputes, preventing fraud, or proving operations.

8. Būlum does not sell the service provider's personal data, and handles it per the Privacy Policy and the applicable laws.

1. The service provider bears full responsibility for any content they upload, publish, send, produce, or display within the platform.

2. Content includes, without limitation:

1. Texts.
2. Images.
3. Audio.
4. Video.
5. The service description.
6. Service images.
7. Messages.
8. Interactive outputs.
9. Comments.
10. Ratings.
11. Any other material the service provider provides within the app.

3. The service provider warrants that their content:

1. Does not breach the laws.
2. Does not infringe others' rights.
3. Does not include abuse or misleading.
4. Does not violate privacy.
5. Does not include prohibited or indecent materials.
6. Does not include untrue promises or claims.
7. Does not include external links or means of communication or payment in breach of the policies.
8. Does not harm the platform, users, partners, or service providers.

4. The service provider grants Būlum a non-exclusive, worldwide license, usable for using, storing, processing, displaying, technically copying, and formatting, to use their content to the extent necessary to operate the platform, display and improve services, protect its rights, and manage reports and compliance.

5. This license includes Būlum's right to use the service provider's content for the purposes of:

1. Displaying the profile.
2. Displaying services.
3. Operating search results.
4. Operating recommendations and ranking.
5. Managing bookings.
6. Handling reports and disputes.
7. Improving the platform and the user experience.
8. Protecting the platform from fraud and circumvention.
9. Retaining the records necessary for compliance and protecting rights.
10. Marketing or introductory uses within the platform or associated with it whenever the content is published publicly or intended for public display.

6. This license does not mean the transfer of ownership of the content to Būlum.

7. The platform may delete, restrict, hide, or modify the visibility of any content that is in breach, misleading, the subject of a report, unsuitable, or a danger to the platform or users.

8. The platform is not obliged to review all the service provider's content in advance, and not deleting particular content is not an approval of it or an assumption of liability for it.

9. The service provider bears any claim, damage, or liability arising from their content or from their use of content they have no right to use.

1. The service provider agrees to the use of their name, image, description, service data, ratings, appointments, and prices within the platform for the purposes of operation, display, organization, and the platform's internal marketing.

2. The platform may display the service provider within:

1. Search results.
2. Category pages.
3. Service pages.
4. Internal offers.
5. Notifications.
6. Suggestion lists.
7. Recommendation interfaces.
8. Any position within the app the platform deems appropriate.

3. The service provider may not demand compensation from the platform for the appearance of their name, image, service, or rating within the app within the usual limits of operation and display.

4. The platform may use the service provider's name, image, public data, or publicly published content in introductory, marketing, or promotional materials associated with the platform and its services, in a manner not in breach of the Privacy Policy and the applicable laws.

5. The platform does not use the service provider's private data, messages, or non-public content in an independent external advertisement in their name in a manner exceeding usual operation except as the policies allow or with their consent where required.

6. The service provider may request the modification of their displayed data per the app's mechanism, while the platform retains the right to retain the records necessary for operation, compliance, and protecting rights.

7. The service provider may not use Būlum's logo, name, or mark in their advertisements, accounts, or external materials in a manner suggesting sponsorship, endorsement, or official representation without the platform's express consent.

1. All intellectual, commercial, and technical property rights relating to the Būlum app are owned by the platform, the owning entity, or its licensor.

2. The platform's rights include, without limitation:

1. The name.
2. The mark.
3. The logo.
4. The visual identity.
5. The design.
6. The interfaces.
7. The databases.
8. The code.
9. The texts.
10. The policies.
11. The operational models.
12. The booking, payment, and settlement mechanisms.
13. The arrangement of services.
14. The categories.
15. The visibility and recommendation algorithms.
16. Any development, improvement, modification, or addition the platform creates.

3. The service provider may not copy, exploit, imitate, reproduce, sell, rent, reverse-engineer, or use any part of Būlum or its operational model without the prior written consent of the authorized entity.

4. The service provider's use of the platform does not grant them any ownership right, permanent license, or commercial-exploitation right in any of Būlum's assets.

5. The service provider may not create, operate, or support a similar service, platform, or model that relies on data, relationships, mechanisms, content, or designs they obtained through Būlum in a way that harms or circumvents the platform.

6. Būlum retains all its legal, commercial, and intellectual rights, and may take the necessary measures upon any infringement.

1. The service provider acknowledges that the electronic records within Būlum are a valid operational and financial reference on all that relates to their use of the platform, their services, bookings, entitlements, and reports.

2. Electronic records include, without limitation:

1. Registration data.
2. Verification and authentication data.
3. Identity or registration data where they exist.
4. Bank account or IBAN data.
5. Service-offering data.
6. Appointment data.
7. The times of creating, modifying, or deleting the service.
8. Request times.
9. Acceptance and rejection times.
10. Reasons for rejection.
11. Booking times.
12. Payment times.
13. Service start and end times.
14. The state of the booking or service.
15. In-app messages.
16. Reports and disputes.
17. Ratings and reviews.
18. Notifications and alerts.
19. Payment-provider records.
20. Settlement and transfer records.
21. Login and usage records.
22. Any other technical, financial, or operational data.

3. The service provider agrees to rely on these records in:

1. Calculating entitlements.
2. Examining reports.
3. Establishing violations.
4. Managing disputes.
5. Reviewing service quality.
6. Determining the booking state.
7. Determining the delivery state.
8. Making operational decisions.
9. Making financial decisions.
10. Protecting the platform and users.
11. Any legal action when required.

4. The service provider may not deny the effect of the electronic records merely because they are stored, created, or processed electronically.

5. Where the service provider's allegation conflicts with the electronic records available to the platform, the platform may give preference to the electronic records unless the service provider presents evidence the platform or the competent authorities accept.

6. The service provider acknowledges that the platform's records and the records of the payment provider, banks, and adopted technical entities may be used together to determine the state of the financial or operational transaction.

1. The service provider agrees to receive notifications, messages, alerts, and updates from Būlum through the means the platform adopts.

2. Notification means include, without limitation:

1. In-app notifications.
2. The notifications tab.
3. Push notifications on the device.
4. SMS messages.
5. Email.
6. Alerts within the account page.
7. Any communication means or operational channel the platform adopts.

3. Notifications sent or published through the adopted means are deemed effective from the time of their sending or their appearance within the app or their being sent to the contact data registered for the service provider.

4. The service provider undertakes to follow their notifications and respond to requests, reports, and reviews in a timely manner.

5. The platform bears no responsibility for the service provider not seeing the notifications due to:

1. Their negligence.
2. Not updating their data.
3. Disabled notifications.
4. Their device settings.
5. Communication-provider problems.
6. Messages being classified as spam.
7. Any reason beyond the platform's control.

6. The service provider acknowledges that general notifications within the app, in the notifications tab, or on the policies page are a sufficient means of informing them of operational, financial, or regulatory updates whenever the platform adopts that.

7. The service provider may not plead ignorance of an update, notification, or alert whenever it was published or sent through the adopted channels.

1. Upon the service provider's breach of this Agreement, the Terms of Use, the Financial & Regulatory Policy, the Privacy Policy, the Code of Conduct, or any adopted policy, Būlum may take any appropriate measure.

2. The platform may take operational, financial, or disciplinary measures whenever there is an actual violation, reasonable suspicion, or a potential danger to the platform, users, rights, or compliance.

3. The possible measures include, without limitation:

1. Notice.
2. Warning.
3. Requesting correction of the violation.
4. Restricting certain features.
5. Deleting a service.
6. Hiding a service.
7. Modifying a service's visibility.
8. Lowering visibility or ranking.
9. Cancelling a booking.
10. Suspending the receipt of requests.
11. Suspending the entitlements.
12. Holding the entitlements.
13. Deducting amounts.
14. Refunding amounts to the service seeker.
15. Removing the verification badge.
16. Temporarily suspending the account.
17. Ending the service-provider status.
18. Permanently closing the account.
19. Permanent banning.
20. Preventing re-registration.
21. Banning the payment method, mobile number, email, or device where possible.
22. Claiming compensation.
23. Referring the incident to the competent authorities.

4. The platform is not obliged to escalate penalties or measures gradually, and may choose the appropriate measure according to the gravity, nature, effect, recurrence, and danger of the violation.

5. The platform may take an immediate measure without prior notice upon a danger to the platform, users, rights, or regulatory compliance, or upon suspicion of circumvention, fraud, or a material violation.

6. Taking any operational, financial, or disciplinary measure does not entitle the service provider to any compensation whenever the measure is based on a legitimate reason, reasonable suspicion, or precautionary protection.

7. Taking any measure within the platform does not preclude Būlum's right to claim compensation or take other legal measures.

1. Būlum may deactivate, suspend, or end the service-provider status at any time upon a legitimate reason, a violation, reasonable suspicion, or an operational, financial, or regulatory danger.

2. The reasons for deactivation or ending include, without limitation:

1. Breaching this Agreement.
2. Breaching the Terms of Use.
3. Breaching the Financial & Regulatory Policy.
4. Breaching the Privacy Policy.
5. Breaching the Code of Conduct.
6. Poor service quality.
7. Numerous material reports.
8. Frequent lateness or no-show.
9. Repeated rejection or non-response without justification.
10. Circumvention or attempting to deal outside the platform.
11. Requesting payment outside the app.
12. Sharing external means of communication with the intent to bypass the platform.
13. Providing incorrect or misleading data.
14. Impersonating an identity or capacity.
15. Breaching the laws.
16. Providing services in breach or high-risk.
17. Harming the platform's reputation.
18. Improper conduct.
19. Non-cooperation with the app's management.
20. Non-cooperation in reports, verification, or financial reviews.
21. The existence of unusual financial operations.
22. Suspicion of fraud, money laundering, or a prohibited activity.
23. The existence of an operational, financial, security, or regulatory danger.

3. Ending the service-provider status does not entitle them to any compensation or to demand continued visibility, continued receipt of bookings, or continued use of the service-provider features.

4. Ending or deactivation does not affect:

1. Būlum's prior rights.
2. Service seekers' rights.
3. Prior financial obligations.
4. Existing reports.
5. Existing disputes.
6. Entitlements under suspension or review.
7. Any claims or compensation.
8. Any obligations that by their nature continue after ending.
9. Any legal or operational procedures associated with the account.

5. The platform may retain the necessary data and records after ending for purposes of compliance, protecting rights, settling disputes, preventing fraud, and proving operations.

6. A service provider who is deactivated, banned, or whose status is ended may not create a new account or use another person's account or different data to circumvent the platform's decision.

7. Any attempt to circumvent the deactivation or ending decision is an independent violation that allows the platform to take additional measures.

1. The service provider acknowledges that their use of the platform and their provision of services via it is at their own personal, professional, and financial responsibility.

2. Būlum does not guarantee the service provider:

1. A particular number of bookings.
2. A particular income.
3. A particular visibility.
4. A particular ranking.
5. Acceptance from service seekers.
6. The continued availability of the platform without interruption.
7. The app's freedom from technical errors.
8. The absence of reports or disputes.
9. The speed of the bank transfer.
10. The payment provider's acceptance of all operations.
11. The continuation of a particular type of service within the app.
12. The continuation of a particular pricing, visibility, or recommendation mechanism.

3. Būlum bears no loss or damage the service provider incurs due to:

1. Few requests.
2. A drop in rating.
3. A drop in visibility.
4. Suspending entitlements for a legitimate reason.
5. Deducting or refunding amounts per the Financial Policy.
6. A payment-provider glitch.
7. A bank delay.
8. Technical malfunctions.
9. A temporary service stoppage.
10. Deleting or restricting a service in breach.
11. An operational decision to protect the platform.
12. The service provider's breach of this Agreement or the policies.
13. Any agreement or dealing outside the platform.
14. Any commercial or financial expectations that were not realized.

4. Būlum bears no responsibility for dealings, agreements, payments, or communication that take place outside the app.

5. Būlum's intervention in reports, deductions, refunds, or suspending entitlements is not an admission by it of responsibility for service quality or its results; rather, it is an operational and financial measure to organize the platform and protect users.

6. Būlum does not guarantee that the platform is suitable for every activity, specialization, or service the service provider wishes to provide.

7. The service provider acknowledges that their decisions relating to offering their services, prices, and appointments, accepting requests, and delivering services fall within their independent responsibility.

1. To the extent permitted by the laws in force in the Kingdom of Saudi Arabia, Būlum's liability toward the service provider, if established, shall not exceed the net amount due to the service provider for the disputed operation only.

2. Būlum bears no indirect, future, presumed, or consequential compensation, including:

1. Loss of profit.
2. Loss of opportunity.
3. Reputational damage.
4. Business disruption.
5. Loss of clients.
6. A drop in visibility.
7. A drop in rating.
8. Loss of future contracts or bookings.
9. Any damages based on expectations of income, growth, or fame.

3. Būlum bears no responsibility for any damage, loss, or obligation resulting from:

1. The service provider's breach of this Agreement.
2. Their breach of the adopted policies.
3. Their failure to provide the service.
4. Their dealing outside the platform.
5. Their incorrect data.
6. Their content in breach.
7. Their lateness or no-show.
8. Their unlawful communication with service seekers.
9. Any reason beyond the platform's reasonable control.

4. This does not prejudice any rights that may not be waived under the applicable laws.

1. The service provider undertakes to indemnify Būlum, its management, owners, employees, representatives, partners, and providers for any damages, claims, losses, costs, or expenses arising from:

1. Their breach of this Agreement.
2. Their breach of the Terms of Use.
3. Their breach of the Financial & Regulatory Policy.
4. Their breach of the Privacy Policy.
5. Their breach of the Code of Conduct.
6. Their breach of the laws.
7. Their provision of a service in breach or misleading.
8. Their non-delivery of the service or their failure in it.
9. Their lateness or no-show.
10. Their abuse of the service seeker.
11. Their violation of others' privacy or data.
12. Their infringement of intellectual property rights.
13. Their circumvention of the platform.
14. Their requesting or receiving amounts outside the app.
15. Their use of the service seeker's data outside the scope of the service.
16. Their provision of content in breach or misleading.
17. Their causing a claim against Būlum.
18. Any act or omission by them that harms the platform, its users, its partners, or its service providers.

2. The indemnity includes, where applicable, legal and advisory fees, regulatory, operational, and technical expenses, and any amounts the platform pays to address the damage or protect its rights or the rights of users.

3. Būlum may deduct any amounts subject to indemnity, refund, or settlement from the service provider's current or future entitlements, per the Financial & Regulatory Policy.

4. This indemnity does not prevent Būlum from taking any other measure, including suspending the account, ending the service-provider status, notifying the competent authorities, or a judicial claim.

1. Būlum bears no responsibility for any delay, disruption, or failure resulting from circumstances beyond its reasonable control.

2. These circumstances include, without limitation:

1. General technical malfunctions.
2. Internet outages.
3. Payment-provider malfunctions.
4. Bank malfunctions.
5. Hosting or cloud-service malfunctions.
6. Natural disasters.
7. Fires or floods.
8. Governmental decisions.
9. Wars or unrest.
10. Cyberattacks.
11. Epidemics or public-health circumstances.
12. Any reason beyond the platform's reasonable control.

3. Force majeure does not exempt the service provider from the duty to report and cooperate whenever able to.

4. If force majeure affects the delivery of an existing service, the platform may take what it deems appropriate per the Financial & Regulatory Policy, including suspending, reviewing, or cancelling the booking or handling the entitlements in a way that achieves operational fairness and protects the platform and users.

5. The service provider may not exploit force majeure or circumstances beyond control to circumvent or evade their obligations without a real, established reason the platform accepts.

1. Būlum may amend this Agreement or any associated policy or document at any time.

2. The amendments include, without limitation:

1. Amending the operational provisions.
2. Amending the financial provisions.
3. Amending the booking mechanisms.
4. Amending the acceptance and rejection mechanisms.
5. Amending the payment and settlement mechanisms.
6. Amending the types of services.
7. Amending the report and dispute mechanisms.
8. Amending the content controls.
9. Amending the verification and authentication requirements.
10. Adding fees, taxes, or controls where the interest or the regulations so require.
11. Adding, deleting, or reorganizing any article or policy.

3. Amendments take effect from the date of their publication within the app or the website or the service provider's notification of them through the adopted channels, unless the platform specifies another effective date.

4. It is sufficient to notify the service provider of amendments by publishing them within the app or sending a general or specific notice through the adopted channels, including the notifications tab within the app.

5. The service provider's continued use of the platform, offering of services, acceptance of requests, or delivery of services after the amendments are published or they are notified of them is deemed acceptance of the amendments.

6. If the service provider does not agree to the amendments, they must stop offering, providing, or delivering services via the platform.

7. Amendments do not affect the prior rights and obligations that arose before their effective date, unless the amendment relates to an operational, financial, or regulatory procedure applicable to existing operations as required by the regulations or the protection of the platform and users.

1. Būlum's failure to exercise any of its rights at a particular time is not a waiver of that right.

2. Būlum's delay in taking action against a violation, service provider, service, content, or operation is not an acceptance of it or a waiver of its right to take subsequent action.

3. Any waiver of a Būlum right is valid only if it is written, express, and issued by an authorized entity.

4. No leniency, exceptional procedure, or amicable handling by Būlum is interpreted as a general rule or a permanent waiver of its right to apply the Agreement and the policies.

1. If any provision of this Agreement is found invalid or unenforceable under the applicable laws, that does not affect the validity and effectiveness of the remaining provisions.

2. The invalid or unenforceable provision is interpreted or replaced with what achieves the nearest possible lawful purpose to its original intent.

3. The remaining articles of this Agreement and the supplementary policies remain effective and binding to the maximum extent permitted by the laws.

1. The Arabic version of this Agreement is the original and authoritative version.

2. If this Agreement is translated into any other language, the Arabic version prevails in the event of any conflict or difference in interpretation.

3. No translation, summary, or explanation of this Agreement is treated as a substitute for the adopted Arabic text, unless Būlum expressly declares otherwise.

1. This Agreement is governed by and interpreted per the laws of the Kingdom of Saudi Arabia.

2. Jurisdiction lies with the competent courts in the Kingdom of Saudi Arabia, unless the laws provide otherwise.

3. This does not prevent Būlum or the service provider from resorting to any legally competent authority to protect rights or address reports, violations, crimes, or disputes.

4. This does not prevent Būlum from taking any operational, financial, or precautionary measure within the platform to protect its rights and the rights of users.

5. The service provider acknowledges that any operational or financial measure Būlum takes within the platform is not a substitute for the judicial or regulatory authorities, and does not prevent any party from exercising their rights before the competent authorities.

To contact the app's management or submit inquiries or reports relating to this Agreement, the services, accounts, or operational or financial matters, use the adopted official channels within the app or the following email:

The platform may update the contact details or add other channels within the app or the official website, and the details published within the app, the website, or the official channels are the adopted contact details.