Būlum Terms of Use

1. The Būlum app is an electronic technology platform that operates as an organized services marketplace, enabling users to offer, request, book, and fulfill appointments, services, interactions, content, and experiences provided by independent users or independent service providers, as made available by the platform.

2. The app aims to organize access between the service seeker and the service provider through technical, operational, and financial tools that include, without limitation:

1. Creating and managing accounts.
2. Displaying personal profiles.
3. Displaying services and appointments.
4. Categorizing services and organizing their visibility.
5. Managing booking requests, acceptance, and rejection.
6. Managing payments, collection, and settlement.
7. Managing communication within the platform.
8. Receiving reports and disputes.
9. Managing ratings and reviews.
10. Applying the financial and regulatory policies.
11. Protecting the platform and users from misuse and circumvention.
12. Developing the operational experience and improving usage quality.

3. The user expressly acknowledges that Būlum:

1. Is not a direct provider of the service.
2. Is not an executor of any service provided by users.
3. Is not an employer of service providers.
4. Is not an agent of the service seeker or the service provider.
5. Is not a legal representative of any user.
6. Is not a partner of any user.
7. Is not a guarantor of service quality.
8. Is not a guarantor of the service outcome.
9. Is not a guarantor of the service seeker's satisfaction.
10. Is not a professional accreditation or official evaluation body for service providers.
11. Is not a direct party to the executional relationship that arises between the service seeker and the service provider.

4. Būlum's role is limited to providing the technical, organizational, and financial environment that enables offering, requesting, booking, and paying for services and managing some of their procedures within the platform in accordance with the adopted policies.

5. Using the app, registering with it, or benefiting from its services does not create any employment, partnership, agency, representation, franchise, subordination, or joint liability relationship between Būlum and any user.

6. The user acknowledges that any relationship, interaction, or service delivery between the service seeker and the service provider is at their responsibility, in accordance with what appears within the app and the adopted policies, and without prejudice to Būlum's right to intervene operationally, financially, or precautionarily to protect the platform, the users, and its legal rights.

1. By using the app in any manner, the user acknowledges that they:

1. Have read the Terms of Use in full.
2. Have understood their content and effects.
3. Have agreed to them unconditionally.
4. Are committed to all the supplementary policies.
5. Have agreed that their continued use of the app is deemed acceptance of any subsequent updates published or notified within the app or through the adopted channels.

2. The user is deemed to have agreed to these Terms in any of the following cases:

1. Accessing or browsing the app.
2. Creating an account.
3. Logging in.
4. Editing the profile.
5. Publishing content.
6. Following or interacting with a user.
7. Offering a service.
8. Requesting a service.
9. Booking an appointment.
10. Accepting or rejecting a request.
11. Paying any amount.
12. Receiving or requesting to receive any entitlement.
13. Using any means of communication within the platform.
14. Sending a report or dispute.
15. Using any current or future feature within the app.

3. The policies and documents that supplement these Terms include, without limitation:

1. The Privacy Policy.
2. The Financial & Regulatory Policy.
3. The Service Provider Agreement, whenever the user is a service provider or uses service-provider features.
4. The Code of Conduct.
5. The Reports & Disputes Policy.
6. The content, publishing, and rating policies.
7. The operational instructions and alerts within the app.
8. Any special terms shown to the user when using a particular service.
9. Any annexes, such as the User Summary of Būlum's Policies and Terms, or updates the platform adopts later.

4. If the user does not agree to any provision of these Terms or the supplementary policies, they must immediately stop using the app and must not create an account, request a service, offer a service, or carry out any operation within the platform.

5. The user acknowledges that electronic acceptance within the app, their actual use of the app, or their completion of any operation within the platform, is deemed a valid electronic acceptance producing its legal, operational, and financial effects.

6. The user acknowledges that the electronic records relating to acceptance, use, booking, payment, communication, notifications, and reports are a valid operational means of proof for the platform, and may be relied upon in managing the relationship with users and in any action necessary to protect rights.

1. These Terms are the primary general document governing all users' use of the Būlum app.

2. The Financial & Regulatory Policy is the detailed reference for all financial matters, including fees, shares, collection, holding, entitlement, settlement, refund, disputes, deductions, and taxes where applicable.

3. The Privacy Policy is the detailed reference for all matters relating to personal data, data collection, processing, use, sharing, retention, deletion, and users' related rights.

4. The Service Provider Agreement is the additional detailed reference for every user who offers, provides, or fulfills services via Būlum as an independent service provider.

5. The Code of Conduct is a behavioral, ethical, and operational reference supplementing these Terms in all that relates to usage etiquette, dealing, content, communication, respect for users, and commitment to values and regulations.

6. Where there is an apparent conflict between these Terms and any supplementary document, the documents are interpreted so as to achieve the following aims together:

1. Protecting the platform and the stability of its operations.
2. Protecting users from fraud, abuse, or circumvention.
3. Respecting the laws in force in the Kingdom of Saudi Arabia.
4. Applying the adopted Financial Policy in financial matters.
5. Applying the Privacy Policy in data matters.
6. Applying the Service Provider Agreement to the service provider's obligations.
7. Preventing any interpretation that would make Būlum responsible for delivering the service or guaranteeing its quality or outcomes.

7. No user may insist on fragmenting the documents, isolating a provision from its context, or interpreting any policy in a way that contradicts Būlum's nature as an organized intermediary technology platform.

8. All documents, policies, and operations within Būlum are subject to the laws of the Kingdom of Saudi Arabia.

1. Using the app requires the user to be legally qualified to use electronic services and enter into the relevant transactions per the applicable laws.

2. Use of the app is permitted for those aged thirteen and above, taking into account the following:

1. If the user is below the legal age of majority, their use of the app is deemed to be with the consent of their guardian or legal representative.
2. The guardian or legal representative bears responsibility for the minor's use of the app.
3. The guardian or legal representative undertakes to monitor the minor's use of the app and any resulting bookings, communication, interaction, or obligations.
4. The app may restrict or suspend the account of any minor user upon suspicion of misuse, a breach of the laws or policies, or a danger to the minor, the platform, or the users.

3. The user acknowledges that they have the eligibility and authority necessary to use the app, and that their use does not breach any law or obligation binding upon them.

4. If the user represents an entity or legal person, they acknowledge that they are legally authorized to accept these Terms and act on behalf of that entity within the app.

5. The user undertakes to provide correct, accurate, and up-to-date data when registering, using the services, verifying, paying, or receiving entitlements.

6. Creating an account using incorrect data, a fake identity, or another's information without legal authorization is prohibited.

7. Using the app is prohibited if the user has previously been banned from the platform or is legally prohibited from using such services.

8. The app may refuse registration, suspend the account, restrict usage, or cancel the account whenever it appears to the app that there is a violation, a suspected violation, a danger to the platform or users, or a regulatory requirement.

1. The user is fully responsible for their account, their login credentials, and all activities carried out through their account.

2. The user undertakes to maintain the confidentiality of the username, password, verification codes, and any other means of access or verification.

3. Any use carried out through the user's account is deemed to originate from them, unless proven otherwise per what the app's management or the competent authorities accept.

4. The user may not enable others to use their account, or transfer, sell, rent, assign, or use the account for the benefit of another person without the platform's explicit consent.

5. The user undertakes to notify the app's management immediately upon:

1. Suspicion of account compromise.
2. Loss of login credentials.
3. Unauthorized account use.
4. The existence of unknown financial operations or bookings.
5. Suspicion of an unauthorized party accessing the account.
6. A change in contact, identity, or bank-account data when required for operation.

6. The platform is not responsible for any damage, loss, or obligation resulting from the user's negligence in protecting their account, sharing login credentials, or delay in reporting unauthorized use.

7. The app may take precautionary measures to protect accounts, including:

1. Additional verification.
2. Temporary suspension.
3. Requesting additional documents or information.
4. Restricting certain features.
5. Temporarily preventing financial operations.
6. Deactivating the account upon a danger or legitimate suspicion.

1. The user acknowledges that the relationship arising between the service seeker and the service provider is an independent relationship between them, within the limits of what takes place via the platform and in a manner not contrary to these Terms and the adopted policies.

2. The service provider is not an employee, subordinate, agent, or representative of the Būlum app.

3. The service seeker is not a direct client of the platform with respect to the delivery of the service itself; rather, they use the platform to reach an independent service provider using the booking, payment, and communication tools Būlum provides.

4. The service provider alone bears responsibility for:

1. The accuracy of the service description.
2. Their actual ability to provide the service.
3. The quality of the service.
4. Adherence to the appointment.
5. Adherence to the set duration.
6. Compliance with the laws, values, and public decorum.
7. Not infringing others' rights.
8. Not misleading the service seeker.
9. Any results or damages arising from the service they provide.
10. Any licenses or permits required of them whenever the nature of their service requires that.

5. The service seeker alone bears responsibility for:

1. Choosing the service provider.
2. Assessing the suitability of the service before booking.
3. Reading the description, price, duration, and terms.
4. Paying through the adopted means.
5. Maintaining proper conduct during communication or the meeting.
6. Filing a report within the specified period when there is a dispute.
7. Not requesting a service that is in breach or outside the scope of the offered service.
8. Bearing the results of their personal decisions based on the service or interaction.

6. The platform does not guarantee that the service will achieve a particular aim, a specific result, or full satisfaction for the service seeker.

7. The platform bears no responsibility for any dealing, agreement, payment, or communication that takes place outside the app, even if the first acquaintance or access between users occurred via Būlum.

1. Būlum's role is limited to providing an organized technology platform for offering, requesting, booking, paying, communicating, and managing the associated operations.

2. Būlum bears no responsibility for the quality of the service provided by the service provider, its results, or its effect on the service seeker.

3. Būlum bears no responsibility for:

1. The service provider's actual level of expertise.
2. The accuracy of all information users provide about themselves, except within the limits of what is officially verified per the platform's mechanism.
3. The service seeker's satisfaction with the service.
4. The results of the meeting, appointment, consultation, or experience.
5. Any damage resulting from the service seeker's reliance on information, opinions, or content provided by the service provider.
6. Any personal, financial, or moral dispute arising between users.
7. Any act carried out outside the app.
8. Any side agreement between users outside the platform.
9. Any breach by the service provider of their obligations.
10. Any breach by the service seeker of their obligations.

4. The user acknowledges that the app is not a professional evaluation body, an expertise-accreditation body, a results-guarantee body, or a direct supervisor of service delivery.

5. Any rating, comment, visibility, ranking, or verification badge within the platform is not an absolute guarantee or endorsement by Būlum of the service provider or the quality of what they provide.

6. Users acknowledge that they are responsible for the quality of the interaction between them and for their compliance with the laws, values, and professional and ethical conduct.

7. The platform's disclaimer of responsibility does not preclude its right to take operational, financial, or precautionary measures when there is a report, violation, danger, or misuse.

1. The app offers several types of services, appointments, and interactions, and the platform may modify them, add others, discontinue some, or change their delivery mechanism as it deems appropriate.

2. Scheduled appointments include, as made available by the platform:

1. Direct text chat.
2. The voice appointment.
3. The video appointment.
4. The full-day in-person meeting.
5. The travel trip.

3. Interactive services include, as made available by the platform:

1. An audio clip.
2. A video clip.
3. A handwritten card.
4. Any other interactive service or output adopted by the platform.

4. Each service is subject to the terms, duration, price, and method of delivery set out within the app and the adopted policies.

5. The service seeker undertakes to review the service details before booking or paying, and their completion of the booking or payment is an acknowledgment that they have reviewed the service description, price, duration, and terms.

6. The service provider undertakes to deliver the service per the description, price, duration, and appointment set within the app.

7. The service provider may not change the nature, duration, terms, or essence of the service after booking except per the procedures adopted by the app's management.

8. The service seeker may not demand of the service provider a service different from the booked service or outside the scope of the published description.

9. The platform may refuse, delete, suspend, or modify the visibility of any service it deems in breach, misleading, unsuitable, high-risk, or incompatible with the nature of the platform.

10. Making a particular type of service available within the app is not an absolute approval of any content, description, or delivery in breach that a user provides within that type.

1. The booking mechanism differs by the type and nature of the service and the operational tools the platform makes available.

2. In direct text chat, voice appointment, and video appointment services, booking is usually carried out directly per the available times the service provider publishes within the app.

3. In direct text chat, voice appointment, and video appointment services, the booking amount is collected per the adopted payment mechanism upon completing the booking, unless the platform specifies otherwise.

4. In full-day in-person meeting and travel-trip services, the process is carried out as follows:

1. The service seeker selects a suitable appointment or trip from the service provider's page or the service interface.
2. The service seeker sends the request to the service provider.
3. The request is not deemed accepted or confirmed merely by sending it.
4. The service provider may accept or reject the request.
5. Upon rejection, the service provider must select or write a reason for rejection whenever the app requests that.
6. The reason for rejection must be decent, non-abusive, non-discriminatory, and not in breach of the laws or values.
7. Upon acceptance, the service seeker is notified to complete payment within the period specified within the app.
8. If payment is not completed within the specified period, the app may cancel the request automatically without any responsibility on the platform or the service provider.
9. The booking becomes confirmed only after the service provider's acceptance and the service seeker's completion of payment per the adopted mechanism.
10. The service provider's acceptance alone is not a financial entitlement for them before the service is delivered and the entitlement conditions are met.

5. If the service provider does not respond to a full-day in-person meeting request by the time of the specified appointment, the request ends automatically without any responsibility on the platform.

6. If the service provider does not respond to a travel-trip request, the period or mechanism specified within the app applies, and the request expires per what the platform adopts.

7. The service seeker acknowledges that requests requiring the service provider's acceptance are not confirmed bookings until all operational and financial conditions within the app are complete.

8. The service provider acknowledges that accepting the request is an express commitment by them to deliver the service per the details adopted within the app.

9. No party may misuse the request, acceptance, rejection, payment, or booking mechanism.

10. The platform may cancel, suspend, or review any booking upon a technical or financial error, a suspected violation, a report, a danger, or a legitimate reason per the adopted policies.

1. The user acknowledges that in-person meetings and travel trips are services of a special and sensitive nature, requiring a higher degree of awareness, personal responsibility, and legal and behavioral commitment from all parties.

2. Every user bears full personal responsibility for their decisions, actions, safety, and compliance with the laws during the in-person meeting or travel trip.

3. The service seeker acknowledges that they chose the service provider and the meeting or trip based on their personal decision and after reviewing the data available within the app.

4. The service provider acknowledges that they accepted the meeting or trip based on their personal decision, and that their acceptance is a commitment by them to deliver the service per the description, dates, duration, and terms set within the app.

5. Būlum bears no responsibility for:

1. Users' transportation.
2. Users' accommodation.
3. Their movements.
4. Their personal expenses.
5. Their private arrangements outside the app.
6. Their safety outside the scope of the technical tools the platform provides.
7. Any side agreements made between them.
8. Any act in breach that occurs during the meeting or trip.
9. Any legal or behavioral violation committed by any user.
10. Any damage resulting from a personal decision taken by a user.

6. The service seeker and service provider undertake to comply with the laws of the Kingdom of Saudi Arabia and the local laws of any country in which the meeting or travel takes place, and to observe public decorum, values, and proper conduct.

7. Using meetings or trips for any purpose contrary to the law, values, public decorum, safety, others' rights, or the nature of the platform is prohibited.

8. No user may exploit the meeting or trip to request additional amounts, impose new terms, move the dealing outside the platform, or practice any pressure, extortion, threat, or exploitation.

9. The app may cancel, suspend, restrict, or review any meeting or trip upon suspicion of a violation, danger, misuse, circumvention, a report, or a legitimate reason.

10. The service provider's acceptance of the meeting or trip is not a guarantee by Būlum of the safety, feasibility, or suitability of the meeting or trip.

11. Making the in-person meeting or travel-trip service available within the app is not a license, guarantee, or direct supervision by Būlum over users' conduct outside the app.

12. Any breach that occurs during the meeting or trip remains the responsibility of the party at fault, and this does not preclude the platform's right to take operational, financial, precautionary, or legal measures to protect the platform and users.

1. The platform may make available interactive services the service provider provides as a specific output, such as an audio clip, a video clip, a handwritten card, or any other interactive service the platform adopts.

2. The service provider undertakes to deliver the interactive service per the description, specifications, duration, price, and terms published within the app.

3. The service provider undertakes that the output delivered to the service seeker is:

1. Matching the offered description.
2. Not in breach of the laws or public decorum.
3. Not abusive or misleading.
4. Not infringing others' rights.
5. Not containing data, images, or materials the service provider has no right to use.
6. Not including unlawful or untrue promises or claims.

4. The service provider may not deliver an output materially different from the requested service or below the acceptable minimum per the description published within the app.

5. The service seeker may not use the interactive output for a purpose contrary to the law, or abusive, or infringing the rights of the service provider, others, or the platform.

6. The service seeker may not republish, sell, or exploit the service provider's outputs beyond the limits of the lawful or agreed use within the app, unless the nature of the service or the service provider's consent allows that.

7. Interactive services are subject to reports, disputes, and financial review per the Financial & Regulatory Policy.

8. Delivering the interactive output does not automatically mean the service provider's final entitlement to the amount, except after the entitlement conditions are met and the absence of any material dispute, report, violation, or operational or financial impediment.

9. The platform may delete, block, or restrict any interactive output or associated content if it deems it in breach, harmful, high-risk, disputed, or the subject of a report.

1. Some services within the app may be free, while others may be paid.

2. All payments relating to paid services are made through the payment providers or payment methods adopted within the app.

3. Users may not pay or receive any amounts relating to services offered, booked, or arising through Būlum outside the app.

4. The user acknowledges that prices, fees, commissions, and the mechanisms of entitlement, collection, settlement, refund, disputes, and deductions are subject to the adopted Financial & Regulatory Policy.

5. The amounts paid, deducted, or due may include, depending on the type of service and what the platform adopts:

1. The service price.
2. The service or booking fee.
3. The platform fee.
4. Payment-provider or financial-processing fees.
5. Cancellation or refund fees where they exist.
6. Any operational fees the platform adopts.
7. Value-added tax or any tax or statutory fee where applicable.

6. Completing payment is not a guarantee of the service seeker's satisfaction with the result; rather, it is consideration for booking, delivering, or requesting the service per what is clarified within the app and the adopted policies.

7. Completing payment is not a final entitlement for the service provider except after the service is delivered, the entitlement conditions are met, the dispute window ends, and there is no report, violation, or financial or operational impediment.

8. The user may not object to the fees, commissions, or deduction mechanism after completing the operation whenever they are announced within the app or set out in the Financial & Regulatory Policy or included within the adopted payment mechanism.

9. The platform does not provide an independent financial wallet for users, and payments, collection, and settlement are managed per the payment provider's mechanisms and the Financial & Regulatory Policy.

10. The user acknowledges that payment providers, banks, and financial entities may impose procedures, periods, reviews, or restrictions that Būlum does not control.

11. Būlum bears no responsibility for the delay, failure, or rejection of a financial operation due to the payment provider, the bank, incorrect user data, compliance requirements, or reasons beyond the platform's control.

1. When booking a paid service, the amount is collected, held, or processed per the type of service and the payment mechanism adopted within the app.

2. In direct text chat, voice appointment, and video appointment services, the amount is collected at booking per what appears to the service seeker within the app.

3. In the full-day in-person meeting and travel trips, the final booking is not confirmed except after the service provider's acceptance and the service seeker's completion of payment within the period specified within the app.

4. The service provider's entitlements are subject to a review or dispute period after the service ends, per the Financial & Regulatory Policy.

5. Amounts are not deemed due for final transfer to the service provider except after all of the following conditions are met:

1. Confirming the booking per the app's mechanism.
2. Delivering the service or the occurrence of the state the platform determines for entitlement.
3. The end of the service per the electronic records.
4. The end of the dispute window with no material report.
5. The absence of any violation or suspicion of circumvention.
6. The absence of any dispute or report requiring suspension or review.
7. The completion of the payment provider's and banks' procedures.
8. Meeting any verification, compliance, or financial-review requirements.

6. The app or payment provider may delay, suspend, reject, reverse, or review any financial operation upon:

1. A report.
2. A dispute.
3. Suspicion of fraud.
4. Suspicion of off-platform circumvention.
5. A breach of the terms or policies.
6. A dispute between users.
7. A request from a competent authority.
8. A technical or financial error.
9. Incorrect payment or bank-account data.
10. Any legitimate reason the app's management deems necessary to protect the platform, users, rights, or compliance.

7. Financial settlements for service providers are made per the settlement schedule adopted within the app or per the procedures of the payment provider and banks.

8. The settlement period may be affected by factors beyond the app's control, such as the procedures of banks or payment providers, holidays, financial reviews, regulatory requirements, or compliance procedures.

9. The service provider may not demand that Būlum transfer any amount before the entitlement conditions are met and the adopted settlement cycle is complete.

10. The platform may deduct any amount due from it or from the service provider out of any current or future entitlements, per the Financial & Regulatory Policy and the adopted policies.

1. All cases of cancellation, refund, dispute, and financial reports are subject to the adopted Financial & Regulatory Policy.

2. The service seeker undertakes to submit any dispute or report within the period specified within the app or the Financial & Regulatory Policy.

3. The dispute window begins after the service ends or the occurrence of the operational state the platform determines according to the type of service.

4. After the dispute period ends without a report being submitted, the service may be deemed accepted by the service seeker for financial-settlement purposes, without prejudice to the platform's rights of review upon a violation or a legitimate reason.

5. Submitting a report does not mean the refund is automatically accepted, nor does it mean the violation is automatically established against the service provider.

6. The app's management reviews the report per the data available within the platform, including:

1. The booking state.
2. The time of the request.
3. The time of acceptance or rejection.
4. The time of payment.
5. The time the service started and ended.
6. The communication log within the app.
7. The service description.
8. Prior reports.
9. Relevant ratings.
10. Payment-provider records.
11. Any available operational evidence or information.

7. The app's management may decide, depending on the case and per the Financial & Regulatory Policy:

1. To reject the report.
2. To accept the report in full.
3. To accept the report in part.
4. To refund a full amount to the service seeker.
5. To refund a partial amount to the service seeker.
6. To deduct an amount from the service provider's entitlements.
7. To suspend the transfer.
8. To cancel or modify the entitlement.
9. To issue a warning.
10. To restrict or deactivate the account.
11. To refer the matter to the competent authorities when needed.
12. To take any other measure it deems necessary to protect the platform or users.

8. The app's management is not a judicial or arbitral body; rather, it conducts an internal operational review to protect the platform and users and to organize operations per the adopted policies.

9. The platform's operational decision does not prevent any user from resorting to the competent authorities whenever they have a legal right to do so.

10. In cases where the technical mechanism does not allow a direct cancellation, dispute, or modification within the app, the matter is handled through the adopted official channels the platform specifies, including in-app reports, the official email, or any other channel the platform adopts.

11. No user may exploit the absence, delay, or difference of a particular technical mechanism to evade their obligations or to demand anything contrary to the Financial & Regulatory Policy.

12. The user acknowledges that some fees or amounts may be non-refundable per the Financial & Regulatory Policy, according to the type of fee and service and the reason for the cancellation or dispute.

1. It is strictly prohibited to use Būlum to reach another user and then deliver the service, pay, agree, or re-book outside the app.

2. Users are prohibited from exchanging external means of communication with the intent to bypass the platform, its fees, its systems, or its policies, including:

1. Mobile numbers.
2. Messaging apps.
3. Social media accounts.
4. External payment links.
5. Bank accounts.
6. Personal email for the purpose of delivering the service outside the platform.
7. Unauthorized external links.
8. Any other means leading to circumventing the app.

3. The service provider is prohibited from requesting any cash amount, bank transfer, or direct payment from the service seeker for a service that arose, was offered, was booked, or was accessed via Būlum.

4. The service seeker is prohibited from offering payment outside the app or requesting a discount or side agreement in exchange for bypassing the platform's mechanism.

5. Any party is prohibited from persuading the other party to cancel the booking within the app and complete it outside.

6. The service provider is prohibited from re-booking the service seeker in the future outside Būlum if reaching the service seeker, becoming acquainted with them, or starting the relationship with them occurred via the platform.

7. This prohibition does not apply to cases the platform expressly permits or that the nature of the service requires per clear, adopted controls within the app, and in a manner not conflicting with the Financial & Regulatory Policy.

8. In the event of established or suspected circumvention or off-platform dealing, the app may take any appropriate measure, including:

1. Cancelling the booking.
2. Suspending the account.
3. Permanently banning the user.
4. Preventing re-registration.
5. Holding or suspending entitlements.
6. Cancelling any amounts or benefits.
7. Deducting due amounts.
8. Lowering visibility or ranking.
9. Claiming compensation for damages.
10. Taking the necessary legal measures.

9. The user acknowledges that circumventing the platform harms the app's financial and operational system, and is a material breach of these Terms and the adopted policies.

10. The platform may rely on messages, electronic records, reports, and operational evidence to establish or infer an attempt at circumvention or off-platform dealing.

1. The user is fully responsible for any content they create, upload, publish, send, display, share, or interact with within the app.

2. Content includes, without limitation:

1. Texts.
2. Images.
3. Audio clips.
4. Video clips.
5. Files.
6. Descriptions.
7. Posts.
8. Comments.
9. Ratings.
10. Messages.
11. Advertisements.
12. Service names.
13. Service images.
14. Interactive outputs.
15. Any material, statement, or interaction a user creates within the platform.

3. The user warrants that any content they provide, publish, or send within the app:

1. Does not breach the laws in force in the Kingdom of Saudi Arabia.
2. Does not breach values or public decorum.
3. Does not include abuse, defamation, insults, slander, or threats.
4. Does not include misleading, fraud, or untrue claims.
5. Does not infringe others' intellectual property rights.
6. Does not violate any person's privacy.
7. Does not include data, images, or recordings the user has no right to use.
8. Does not include sexual, suggestive, violent, inciting, hateful, or indecent content.
9. Does not include harmful, fraudulent, or unsafe links or files.
10. Is not used to promote a service or dealing outside the platform in breach of these Terms.
11. Does not harm Būlum, its users, its partners, or its service providers.

4. The user acknowledges that publishing content within Būlum does not mean the platform approves, endorses, adopts, or bears responsibility for it.

5. Būlum is not obliged to review all content in advance, and not deleting particular content is not an approval of it or a waiver of the platform's right to delete or restrict it later.

6. Būlum may, at its operational discretion, delete, hide, restrict, disable, or modify the visibility or ranking of any content it deems:

1. In breach of these Terms.
2. In breach of any adopted policy.
3. In breach of the laws or values.
4. Misleading or inaccurate.
5. Harmful to users' safety.
6. Harmful to the platform's reputation.
7. The subject of a report or dispute.
8. High-risk or unsuitable to the nature of the app.

7. The user is not entitled to demand any compensation from Būlum as a result of deleting, restricting, or hiding content that is in breach, subject to legitimate suspicion, harmful, or unsuitable at the platform's discretion.

8. The user alone bears any claim, damage, or liability resulting from their content, including intellectual property, privacy, defamation, misleading, or legal-violation claims.

1. The user retains their original ownership of the content they create, upload, or publish within the app, unless expressly provided otherwise in a service or a separate agreement.

2. Upon publishing, uploading, sending, or making available any content within Būlum, the user grants the platform a non-exclusive, worldwide license, not limited to the account's lifetime, usable for using, storing, processing, displaying, technically copying, adapting, formatting, and publishing within the platform, to the extent necessary to operate the platform, provide its services, and protect, develop, and improve its rights.

3. The license granted to Būlum includes, without limitation, the platform's right to use the content for the following purposes:

1. Displaying the content within the app.
2. Showing the content in the profile, the service page, or search results.
3. Enabling other users to view or interact with the content per the platform's settings.
4. Managing services, appointments, and bookings.
5. Operating the search, recommendation, ranking, and visibility features.
6. Reviewing content for security and compliance purposes.
7. Handling reports, disputes, and conflicts.
8. Improving the user experience.
9. Developing features and services.
10. Protecting the platform from fraud, circumvention, and misuse.
11. Retaining the records necessary for regulatory compliance and protecting rights.

4. For content published publicly within the platform or intended for public display — such as public posts, profile images, service descriptions, service images, and public ratings — the user agrees to Būlum's right to use, display, re-feature, arrange, or embed it within the platform's interfaces or its introductory, marketing, promotional, or operational materials associated with the platform, without any independent financial consideration for the user, unless the platform expressly agrees otherwise.

5. For private content, messages, non-public data, or service-related conversations, the platform's use of them is limited to operational, security, financial, and regulatory purposes — such as delivering the service, protecting users, reviewing reports, complying with the laws, and improving safety — and this is not permission to publish them publicly beyond the limits the Privacy Policy and laws allow.

6. Būlum may make the technical modifications necessary to the content to conform to display, storage, formatting, and operation requirements — such as changing the size, format, quality, or manner of display — without this being a distortion or a violation of the user's ownership.

7. The license granted to Būlum does not mean the transfer of ownership of the content from the user to the platform.

8. The user acknowledges that deleting the account or deleting content may not necessarily lead to the deletion of all technical copies, records, backups, or data necessary for compliance, protecting rights, handling disputes, or preventing fraud.

9. The user warrants that they have the full legal right to grant Būlum the license referred to in this Article, and that Būlum's use of the content per these Terms does not infringe the rights of any third party.

10. The user undertakes to indemnify Būlum for any claim, damage, or cost arising from a third party's allegation that the user's content or its use within the platform infringes their rights.

1. All intellectual, commercial, and technical property rights relating to the Būlum app are owned by the platform, the owning entity, or its licensor.

2. Būlum's rights include, without limitation:

1. The trade name.
2. The trademark.
3. The logo.
4. The visual identity.
5. The designs.
6. The user interfaces.
7. The databases.
8. The source code.
9. The texts and policies.
10. The operational models.
11. The booking, payment, and settlement models.
12. The manner of displaying and organizing services.
13. The visibility, ranking, and recommendation algorithms.
14. The ideas, models, and processes associated with the platform.
15. Any development, improvement, modification, or addition the platform creates.

3. The user may not copy, reproduce, modify, sell, rent, license, exploit, reverse-engineer, or imitate any part of the app, its mark, its design, its operational method, its rules, or its policies without the prior written consent of the authorized entity at Būlum.

4. The user may not use the name Būlum, its mark, its logo, its images, its interfaces, its marketing materials, or its official content in a way that suggests they represent or are officially associated with the platform without authorization.

5. Using the app does not grant the user any ownership right, permanent license, or commercial-exploitation right in any part of Būlum's rights.

6. Būlum retains all its legal, commercial, and intellectual rights, and may take the necessary measures against any unauthorized use.

7. Any feedback, suggestions, ideas, or improvements the user sends to Būlum regarding the platform or its services may be used, developed, or integrated by the platform into its products and services without an obligation to pay any consideration, share, or compensation to the user, unless a separate written agreement provides otherwise.

1. The processing of personal data is subject to the Privacy Policy adopted in the app, and the Privacy Policy is an integral part of these Terms.

2. By using the app, the user agrees to the collection, processing, use, retention, and sharing of their data to the extent necessary to operate the platform, provide and improve the services, protect users, and comply with regulatory requirements.

3. The data collected or processed may include, depending on the nature of use:

1. Registration data.
2. Identity or verification data when needed.
3. Contact data.
4. Profile data.
5. Service and appointment data.
6. Booking data.
7. Payment data to the extent the payment provider allows.
8. Usage and interaction data.
9. Device and connection data.
10. Reports and correspondence.
11. Ratings and reviews.
12. Operational and financial records.
13. Any other data necessary to operate the service or comply with the laws.

4. Būlum undertakes to exercise reasonable care to protect personal data per the adopted laws and policies.

5. Some data may be shared with third parties when needed, such as:

1. Payment providers.
2. Messaging and communication providers.
3. Hosting and cloud-service providers.
4. Technical and analytical service providers.
5. Verification and compliance entities.
6. The competent authorities whenever legally required.
7. Operational parties necessary to provide or protect the service.

6. Būlum does not sell users' personal data, and does not use it outside the purposes set out in the Privacy Policy and these Terms except as the laws allow or with the user's consent where required.

7. The user undertakes not to publish, disclose, copy, retain, or misuse any data belonging to other users that they obtain through the app.

8. The user is prohibited from using another user's data for off-platform communication, marketing, nuisance, exploitation, threats, extortion, or any unlawful purpose.

9. The user's obligation to maintain the confidentiality of others' data continues even after the service ends, the account is closed, or they stop using the app.

10. Any violation of another user's privacy or data is a material breach of these Terms, and the platform may take the necessary measures regarding it.

1. The app may request verification of the user's identity, data, qualifications, capacity, bank account, or any information necessary for operation, security, or regulatory compliance.

2. The platform may request the user to provide additional documents or data, including:

1. Identity.
2. Mobile number.
3. Email.
4. Personal photo.
5. Bank account or IBAN details.
6. Registration or license data, if any.
7. Expertise or professional-capacity documents whenever necessary.
8. Any other information required by the nature of the service or compliance procedures.

3. The user undertakes to provide correct, current, and non-misleading data during verification or authentication.

4. The app may offer verification badges or benefits associated with authentication for specified fees or terms within the app or the Financial & Regulatory Policy.

5. The verification badge is not a guarantee of service quality, the service provider's ethics, the truth of all their claims, or the soundness of their conduct; it only means the platform conducted some form of verification per its adopted mechanism.

6. The app may refuse, cancel, or suspend the verification or remove the verification badge upon a violation, doubt, incorrect information, missing data, or the user's non-cooperation.

7. The user may not sell, gift, grant, or transfer the account to another user in any form, or misuse the verification badge or display it outside the app in a misleading manner or in a way suggesting an incorrect official endorsement.

8. The platform may modify the verification terms, fees, mechanisms, or benefits at any time per what it adopts within the app.

9. The user bears responsibility for the accuracy of any documents or information they provide for authentication, and acknowledges that providing forged or misleading information is a material violation that may lead to closing the account and taking the necessary legal measures.

1. The app may allow users to rate services, service providers, experiences, or interactions per the mechanism the platform adopts.

2. Ratings and reviews must be honest, based on an actual experience, and written in a decent, non-abusive manner.

3. Using ratings or reviews for any of the following purposes is prohibited:

1. Abuse.
2. Defamation.
3. Extortion.
4. Threats.
5. Unfair competition.
6. Personal revenge.
7. Misleading.
8. Manipulating visibility ranking.
9. Pressuring a user to change their position or make a concession.

4. The service provider is prohibited from requesting fake ratings or offering financial consideration or a benefit in exchange for a positive rating.

5. The service seeker is prohibited from using a rating as a means of pressure to obtain a refund or benefits they are not entitled to.

6. The app may delete, hide, restrict, or modify the visibility of any rating or review the platform deems in breach, abusive, malicious, untrue, or unconnected to an actual experience.

7. Būlum bears no responsibility for the content of ratings users publish, and ratings are not an official opinion or a guarantee from the platform.

8. Ratings are not a guarantee of future quality or an assured result for any service.

9. The service provider acknowledges that ratings may affect their visibility, ranking, and booking opportunities within the platform.

10. The platform may use ratings, reviews, and the associated records for purposes of improving quality, arranging visibility, handling reports, developing the platform, and protecting users.

1. The user may submit a report, complaint, or dispute through the adopted channels within the app, the official email, or any channel the platform adopts.

2. The report must be clear, honest, and supported by the information available to the user.

3. When submitting the report, the user undertakes to:

1. State the incident clearly.
2. Not exaggerate, forge, or conceal material information.
3. Attach the available evidence when it exists.
4. Adhere to the specified period for the report whenever the incident is connected to a booking or service.
5. Cooperate with the app's management when it requests additional information.

4. The app's management may request additional information, clarifications, or documents from any party.

5. The user's non-cooperation or delay in providing information may lead to closing the report, rejecting it, or making a decision based on the available information.

6. The platform reviews reports per the electronic records and operational data available within the app, and is not obliged to rely on unsupported allegations when there are records or evidence contradicting them.

7. The app may take an operational, financial, or precautionary decision based on the available information, even if one of the parties is not satisfied with the decision.

8. The platform's decisions on reports are not a judicial or arbitral ruling; rather, they are internal operational decisions to manage the platform and protect users and rights.

9. The app's decision does not prevent any user from resorting to the competent authorities whenever they have a legal right to do so.

10. Filing malicious, fabricated, or repeated bad-faith reports is prohibited and is a material violation that may lead to restricting or deactivating the account or taking appropriate financial or operational measures.

1. Upon a breach of these Terms or any adopted policy, or upon reasonable suspicion of a violation, danger, or misuse, Būlum may take any appropriate measure to protect the platform, users, rights, and compliance.

2. The possible measures include, without limitation:

1. Notice.
2. Warning.
3. Requesting correction of the violation.
4. Restricting certain features.
5. Hiding the content.
6. Deleting the content.
7. Restricting the service's visibility.
8. Deleting the service.
9. Cancelling the booking.
10. Temporarily suspending the account.
11. Permanently closing the account.
12. Banning the device.
13. Banning the payment method.
14. Banning the phone number.
15. Banning the email.
16. Preventing the user from re-registering.
17. Suspending financial entitlements.
18. Holding entitlements.
19. Deducting due amounts or fees.
20. Refunding amounts to the service seeker.
21. Preventing the user from providing future services.
22. Lowering visibility or ranking.
23. Removing the verification or authentication badge.
24. Notifying the competent authorities when needed.
25. Claiming compensation for any damage to the platform or users.

3. Būlum is not obliged to escalate penalties or measures gradually, and may choose the appropriate measure according to the nature, gravity, danger, recurrence, and effect of the violation on the platform or users.

4. The platform may take an immediate measure without prior notice whenever it deems this necessary to protect the platform, users, rights, regulatory compliance, or to prevent potential harm.

5. Taking any operational or disciplinary measure does not entitle the user to any compensation, whenever the measure is based on a legitimate reason, reasonable suspicion, a violation, or precautionary protection.

6. Taking a measure within the platform does not preclude Būlum's right to claim compensation, take legal measures, or notify the competent authorities.

1. Būlum may suspend, restrict, or terminate any user's account upon a legitimate reason, a violation, or reasonable suspicion of a violation or a danger to the platform or users.

2. The reasons for suspension or termination include, without limitation:

1. Breaching the Terms of Use.
2. Breaching the Financial & Regulatory Policy.
3. Breaching the Privacy Policy.
4. Breaching the Code of Conduct.
5. Breaching the Service Provider Agreement.
6. Providing incorrect or misleading data.
7. Impersonating an identity.
8. Circumvention or attempting to deal outside the platform.
9. Misusing reports or ratings.
10. Misconduct or abuse of users.
11. Numerous material reports.
12. The existence of unusual financial operations.
13. Suspicion of fraud, money laundering, or a prohibited activity.
14. Non-cooperation with verification or review requests.
15. Harming the platform's reputation.
16. The existence of a request or directive from a competent authority.
17. Any operational, security, or regulatory reason the platform deems necessary.

3. Suspension may be temporary or permanent, full or partial, and covers some features or the entire account.

4. Suspending or terminating the account does not affect:

1. Prior financial obligations.
2. Existing reports.
3. The platform's rights.
4. Other users' rights.
5. Any entitlements under review or dispute.
6. Any obligations that by their nature continue after termination.
7. Any legal or operational procedures associated with the account.

5. The platform may retain the necessary data and records after suspending or terminating the account for purposes of regulatory compliance, protecting rights, settling disputes, preventing fraud, and improving safety.

6. A banned or terminated user may not create a new account, use different data, or use another person's account to circumvent the platform's decision.

7. Any attempt to circumvent the suspension or termination decision is an independent violation that allows the platform to take additional measures.

1. The app is provided "as is" and "as available," without any express or implied warranty of the continuity of the service, its freedom from errors, or its fitness for a particular purpose.

2. Būlum does not guarantee:

1. The availability of the app without interruption.
2. The app's freedom from malfunctions.
3. The app's freedom from technical errors.
4. The accuracy of all users' data.
5. The achievement of any result from using the service.
6. The suitability of any service provider for a particular purpose.
7. The quality of the service the service provider provides.
8. The service seeker's satisfaction with the service.
9. The service provider achieving a particular income or number of bookings.
10. The service provider's continued visibility in a particular ranking.
11. The acceptance of all payments by the payment provider.
12. The speed of transfer or settlement from banks or payment providers.

3. Būlum bears no responsibility for:

1. Financial loss.
2. Moral damage.
3. Loss of opportunity.
4. Business disruption.
5. Loss of clients.
6. A drop in rating.
7. A dispute between users.
8. Users' conduct inside or outside the app.
9. Any content or service provided by a user.
10. Any side agreement outside the platform.
11. Malfunctions of payment, communication, hosting, or external-service providers.
12. Users' personal decisions based on an interaction, service, or content within the app.

4. The user uses the app at their own full personal responsibility.

5. Būlum bears no responsibility for any damage resulting from the user's breach of these Terms or the adopted policies or their incorrect use of the app.

6. This disclaimer does not prejudice any rights that may not be waived under the laws in force in the Kingdom of Saudi Arabia.

1. To the extent permitted by the laws in force in the Kingdom of Saudi Arabia, Būlum's financial liability toward any user — if established by a final ruling or decision or an express acknowledgment by the platform — shall not exceed the limits of the net amount associated with the disputed operation only.

2. Būlum bears no indirect, consequential, future, presumed, or estimated compensation, including without limitation:

1. Loss of profit.
2. Loss of opportunity.
3. Loss of reputation.
4. Loss of clients.
5. Business disruption.
6. A drop in rating.
7. Loss of an expected relationship or benefit.
8. Unproven moral damage.
9. Any damages resulting from the user's expectations rather than an express commitment by the platform.

3. Būlum bears no responsibility for any damage, loss, or obligation resulting from:

1. The user's breach of these Terms.
2. The user's breach of the adopted policies.
3. The user's conduct outside the app.
4. Financial dealing outside the platform.
5. Reliance on information, promises, or content from another user.
6. The service seeker's choice of a particular service provider.
7. The service provider's failure to deliver the service.
8. Any party's absence or lateness.
9. Malfunctions of payment, banking, communication, or external-service providers.
10. Any reason beyond the platform's reasonable control.

4. Būlum's intervention to review a report, suspend entitlements, refund an amount, or take an operational measure is not an admission by it of responsibility for the origin of the dispute or the disputed service.

5. No provision in this Article prejudices any rights that may not be excluded or limited under the applicable laws.

1. The user undertakes to indemnify Būlum, its management, owners, employees, representatives, partners, and providers for any claims, losses, damages, costs, or expenses arising from:

1. A breach of these Terms.
2. A breach of any adopted policy.
3. A breach of the laws or official instructions.
4. Misuse of the app.
5. Providing incorrect or misleading data.
6. Publishing content in breach or infringing rights.
7. Violating another user's privacy or data.
8. Infringing intellectual property rights.
9. Circumvention or attempting to deal outside the platform.
10. Misusing reports or ratings.
11. Providing a service in breach, misleading, or unlawful.
12. Any act or omission by the user that causes harm to the platform, its users, its partners, or its service providers.

2. The indemnity includes, where applicable, legal and advisory fees, regulatory, operational, and technical expenses, and any amounts Būlum pays to address the damage or protect its rights or the rights of users.

3. Where amounts are due to the user, Būlum may deduct any amounts subject to indemnity, refund, or settlement from their current or future entitlements, per the Financial & Regulatory Policy and the applicable laws.

4. This indemnity does not prevent Būlum from taking any other measure, including suspending or terminating the account, notifying the competent authorities, or a judicial claim.

1. The Būlum app may rely on third parties to provide operational, financial, or technical services necessary for the platform's functioning.

2. Third parties include, without limitation:

1. Payment providers.
2. Banks.
3. SMS providers.
4. Communication-service providers.
5. Hosting and cloud-service providers.
6. Technical-analytics providers.
7. Map or location providers when needed.
8. Verification-service providers.
9. Security and protection tool providers.
10. Any operational or technical party the platform relies on.

3. Būlum bears no responsibility for any glitch, delay, interruption, rejection, or error from a third party beyond its reasonable control.

4. The use of some services may be subject to the third party's terms and policies, and the user acknowledges that their continued use of those services is acceptance of the requirements necessary to operate them.

5. The user agrees that the processing of payments, messages, notifications, verification, or some technical services may be carried out through external providers per operation, security, and compliance requirements.

6. Būlum is not responsible for any fees, delay, or restrictions imposed by the payment provider, the bank, or any external entity, whenever that is beyond the platform's reasonable control.

7. The platform may change service providers, add new providers, or stop dealing with any provider without this entitling the user to object, whenever that is within operation, development, or compliance requirements.

1. The Būlum app may offer advertising or promotional services or commercial offers within the platform.

2. Advertisements and commercial offers are subject to the terms, prices, and mechanisms Būlum adopts within the app or through independent policies or operational instructions. No advertiser, whatever their identity or activity, may advertise within the app without authorization from the app's management and after obtaining approval through correspondence via the adopted channels; the platform may bring a legal claim against anyone who breaches this.

3. Būlum does not guarantee to the advertiser or user:

1. A particular number of views.
2. A particular number of bookings.
3. A particular number of sales.
4. A particular number of interactions.
5. A specific commercial result.
6. The appearance of the advertisement in a fixed ranking or position unless expressly agreed otherwise.

4. The advertiser or user publishing promotional content undertakes that their advertising content is accurate and not contrary to the laws, public decorum, others' rights, or the platform's policies.

5. Būlum may refuse, stop, delete, or modify the visibility of any advertisement or commercial offer it deems in breach, misleading, unsuitable, or harmful to the reputation of the platform or its users.

6. Būlum bears no responsibility for any claim, promise, offer, or content the advertiser or user provides, and the advertiser or content publisher remains solely responsible for it.

7. Advertisements or commercial offers may not be used to circumvent the platform, move users to external dealings, payment links, or unauthorized communication channels in breach of these Terms.

1. The user agrees to receive notifications, messages, and alerts relating to the account, bookings, payments, policies, reports, updates, and services through the means the platform adopts.

2. Notification means include, without limitation:

1. In-app notifications.
2. Push notifications on the device.
3. SMS messages.
4. Email.
5. Alerts within the account page.
6. Any other communication channel the platform adopts.

3. Notifications and messages sent through the adopted means are deemed effective from the time of their sending or their appearance within the app or their being sent to the contact data registered for the user.

4. The user undertakes to update their contact data, including mobile number, email, and any data necessary for operation.

5. Būlum bears no responsibility for the non-delivery or delay of notifications due to:

1. An error in the user's data.
2. A full mailbox.
3. Device settings.
4. Disabled notifications.
5. Communication-provider problems.
6. Messages being classified as spam.
7. Any reason beyond the platform's control.

6. The user acknowledges that general notifications within the app, in the notifications tab, or on the policies page are a sufficient means of informing them of operational, financial, or regulatory updates whenever the platform adopts that.

7. The user may not plead ignorance of an update, notification, or alert whenever it was published or sent through the adopted channels within the app.

1. The user acknowledges that the app's electronic records are an adopted operational and financial reference in proving operations within the platform.

2. Electronic records include, without limitation:

1. Registration data.
2. Login data.
3. Access and usage times.
4. Verification data.
5. Offered-service data.
6. Booking data.
7. Request, acceptance, and rejection times.
8. Payment times.
9. Service start and end times.
10. In-app messages.
11. Reports and disputes.
12. Ratings and reviews.
13. Notifications and alerts.
14. Payment-provider records.
15. Device and connection data to the extent necessary for operation and security.
16. Any other technical, financial, or operational record.

3. The user agrees that Būlum may rely on these records in:

1. Managing bookings.
2. Calculating entitlements.
3. Reviewing payments.
4. Examining reports and disputes.
5. Establishing violations.
6. Managing disputes.
7. Making operational decisions.
8. Protecting the platform and users.
9. Any legal action when required.

4. The user may not deny the effect of the electronic records merely because they are stored, created, or processed electronically.

5. Where the user's allegation conflicts with the electronic records available to the platform, the platform may give preference to the electronic records unless the user presents evidence the platform or the competent authorities accept.

1. Būlum may at any time suspend, stop, modify, develop, or delete any part of the app, its features, its services, its interfaces, or its operational mechanisms.

2. Suspension, stopping, or modification may occur for reasons including, without limitation:

1. Maintenance.
2. Updating.
3. Development.
4. Technical malfunctions.
5. Security requirements.
6. Regulatory requirements.
7. Emergency circumstances.
8. Protecting users.
9. Protecting the platform from misuse.
10. Restructuring services.
11. Changing an external service provider.
12. Any operational, technical, financial, or regulatory reason the platform deems appropriate.

3. Būlum bears no responsibility for any damage, loss, or lost opportunity resulting from the suspension, stopping, or modification whenever it was done for operational, regulatory, security, or technical reasons or reasons beyond the platform's reasonable control.

4. Stopping a feature or modifying an operational mechanism does not entitle the user to its continuation or to demand compensation for it.

5. The user remains bound by any existing obligations prior to the stopping or suspension, including financial obligations, reports, bookings, or disputes.

1. Būlum bears no responsibility for any delay, disruption, or failure to perform any operational, technical, or financial obligation whenever that results from a reason beyond its reasonable control.

2. Cases of force majeure and circumstances beyond control include, without limitation:

1. Natural disasters.
2. Fires.
3. Floods.
4. Wars or unrest.
5. Governmental decisions or actions.
6. Internet or communications outages.
7. Payment-provider malfunctions.
8. Bank malfunctions.
9. Hosting or cloud-service malfunctions.
10. Cyberattacks.
11. General technical malfunctions.
12. Epidemics or public-health circumstances.
13. Any similar circumstance beyond the platform's reasonable control.

3. Force majeure does not exempt the user from their prior obligations or from the duty to report or cooperate whenever able to.

4. Upon a force-majeure event or a circumstance beyond control, the platform may suspend, modify, extend, or cancel some operational or financial procedures in a manner proportionate to the situation and protecting the platform and users.

1. Būlum may amend these Terms or any associated policy or document at any time.

2. The amendments include, without limitation:

1. Amending the operational provisions.
2. Amending the financial provisions.
3. Amending the booking mechanisms.
4. Amending the payment and settlement mechanisms.
5. Amending the types of services.
6. Amending the report and dispute mechanisms.
7. Amending the content controls.
8. Amending the verification requirements.
9. Adding fees, taxes, or controls where the interest or the regulations so require.
10. Adding, deleting, or reorganizing any article or policy.

3. Amendments take effect from the date of their publication within the app or the website or the user's notification of them through the adopted channels, unless the platform specifies another effective date.

4. It is sufficient to notify the user of amendments by publishing them within the app or sending a general or specific notice through the adopted channels, including the notifications tab within the app.

5. The user's continued use of the app after the amendments are published or they are notified of them is deemed acceptance of the amendments.

6. If the user does not agree to the amendments, they must stop using the app and not carry out any new operation within it.

7. Amendments do not affect the prior rights and obligations that arose before their effective date, unless the amendment relates to an operational, financial, or regulatory procedure applicable to existing operations as required by the regulations or the protection of the platform and users.

1. The user may stop using the app at any time, while prior obligations remain in place where they exist.

2. Būlum may terminate, suspend, or restrict the use of any account upon a breach of the terms or policies or upon a legitimate reason.

3. Terminating the account or the user's stopping use of the app does not affect:

1. Prior financial obligations.
2. Existing bookings.
3. Existing reports and disputes.
4. The platform's rights.
5. Other users' rights.
6. Any entitlements under suspension or review.
7. Any claims or compensation.
8. Obligations that by their nature continue after termination.
9. Any legal or operational procedures associated with the account.

4. Būlum may retain some data and records after closing the account or stopping use to the extent necessary for regulatory compliance, protecting rights, settling disputes, preventing fraud, or improving security.

5. After terminating or banning their account, the user may not create a new account or use another person's account to circumvent the platform's decision.

6. The platform may refuse to reactivate any account or refuse to create a new account whenever that is necessary to protect the platform, users, or compliance.

1. Būlum's failure to exercise any of its rights at a particular time is not a waiver of that right.

2. Būlum's delay in taking action against a violation, user, content, or operation is not an acceptance of it or a waiver of its right to take subsequent action.

3. Any waiver of a Būlum right is valid only if it is written, express, and issued by an authorized entity within the platform.

4. No leniency, exceptional procedure, or amicable handling by Būlum is interpreted as a general rule or a permanent waiver of its right to apply the terms and policies.

1. If any provision of these Terms is found unenforceable or invalid under the applicable laws, that does not affect the validity and effectiveness of the remaining provisions.

2. The invalid or unenforceable provision is interpreted or replaced with what achieves the nearest possible lawful purpose to its original intent.

3. The remaining terms and policies remain effective and binding to the maximum extent permitted by the laws.

1. The Arabic version of these Terms is the original and authoritative version.

2. If these Terms are translated into any other language, the Arabic version prevails in the event of any conflict or difference in interpretation.

3. No translation, summary, or explanation of these Terms is treated as a substitute for the adopted Arabic text, unless Būlum expressly declares otherwise.

1. These Terms are governed by and interpreted per the laws of the Kingdom of Saudi Arabia.

2. Jurisdiction lies with the competent courts in the Kingdom of Saudi Arabia, unless the laws provide otherwise.

3. This does not prevent Būlum or the user from resorting to any legally competent authority to protect rights or address reports, violations, crimes, or disputes.

4. The user acknowledges that any operational or financial measure Būlum takes within the platform is not a substitute for the judicial or regulatory authorities, and does not prevent any party from exercising their rights before the competent authorities.

To contact the app's management or to submit reports, inquiries, or requests relating to these Terms, the services, accounts, or operational matters, use the adopted official channels within the app or the following email:

The platform may update the contact details or add other channels within the app or the official website, and the details published within the app, the website, or the official channels are the adopted contact details.